I’m surprised at all of the negative reviews. I’ve had nothing but positive experience since Dr. White Brown took over this practice. I was seen by Dr. Cauble for 3 years until he retired. He was ready to call it quits on me and remove my braces when my smile was nowhere near ready. Dr. White Brown could see that my teeth weren’t straight yet and has given me very good care since she took over. I have a couple specific requests with my treatment and they listen and address them every time, and I’ve never had a problem with my appliances or the staff. It’s been a seamless transition and I’m very satisfied.
Apresha Langston
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February 07, 2019
This practice has became very unprofessional since it has become White Brown smiles. I've been coming to this office for over 3 years when it was originally under doctor Cauble who his self, and staff were amazing, but unfortunately he retired and White Brown smiles took over. This staff is horrible and very unprofessional and inconsiderate. I've never had an issue with an appointment or anything I needed prior to White Brown smiles coming in and taking over the practice. I would not recommend anyone to do business with this paractice because you're not treated with care hopefully this review will help you make a informed decision to go to a more professional, and established orthodontist practice...
Katrina Downs
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April 15, 2020
I went to Dr Cauble prior to White Brown Smiles and she actually finished a job that he wouldn't. In the middle of my treatment he had 4 teeth removed. At the end of the 2 years, he told me my teeth wouldn't move any further and I would need veneers! However, when he left Mrs. Brown continued my treatment and she got all 4 spaces to close. I'm definitely satisfied with that. The only reason it wasn't 5 stars bc the wait time is a little bit longer.
Rachel Butler Dennehy
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December 10, 2020
Honestly speaking, I would find another orthodontist. If you choose to go with WBS, plan on: waiting a month to get an appointment; getting sub-par orthodontic treatment; over communication in the form of emails, phone calls, and texts about your upcoming appointment - but absolutely no communication on the progress of your treatment. God for bid you miss a payment one month... plan on getting collection-like calls from "billing". You'll also get 'the look' and condescending tone when you are told they can not even book the next appointment untill you are paid up. Plan on a cold, impersonal atmosphere - where not one person remembers your name (even after 2 and a half years) and a robotic, transactional structure to the entire process. Plan on, after going through 2 or more years of treatment, finding another orthodontist to fix the damage done by White Brown Smiles.
Rieha Blakely
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February 19, 2024
Don’t even waste your time there going to play games and beat around the bush then ask for extra money it’s a waste of time the new owner has really ran the place into the ground
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611 Haywood Rd, Greenville, SC 29607, USA
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I’m surprised at all of the negative reviews. I’ve had nothing but positive experience since Dr. White Brown took over this practice. I was seen by Dr. Cauble for 3 years until he retired. He was ready to call it quits on me and remove my braces when my smile was nowhere near ready. Dr. White Brown could see that my teeth weren’t straight yet and has given me very good care since she took over. I have a couple specific requests with my treatment and they listen and address them every time, and I’ve never had a problem with my appliances or the staff. It’s been a seamless transition and I’m very satisfied.
This practice has became very unprofessional since it has become White Brown smiles. I've been coming to this office for over 3 years when it was originally under doctor Cauble who his self, and staff were amazing, but unfortunately he retired and White Brown smiles took over. This staff is horrible and very unprofessional and inconsiderate. I've never had an issue with an appointment or anything I needed prior to White Brown smiles coming in and taking over the practice. I would not recommend anyone to do business with this paractice because you're not treated with care hopefully this review will help you make a informed decision to go to a more professional, and established orthodontist practice...
I went to Dr Cauble prior to White Brown Smiles and she actually finished a job that he wouldn't. In the middle of my treatment he had 4 teeth removed. At the end of the 2 years, he told me my teeth wouldn't move any further and I would need veneers! However, when he left Mrs. Brown continued my treatment and she got all 4 spaces to close. I'm definitely satisfied with that. The only reason it wasn't 5 stars bc the wait time is a little bit longer.
Honestly speaking, I would find another orthodontist. If you choose to go with WBS, plan on: waiting a month to get an appointment; getting sub-par orthodontic treatment; over communication in the form of emails, phone calls, and texts about your upcoming appointment - but absolutely no communication on the progress of your treatment. God for bid you miss a payment one month... plan on getting collection-like calls from "billing". You'll also get 'the look' and condescending tone when you are told they can not even book the next appointment untill you are paid up. Plan on a cold, impersonal atmosphere - where not one person remembers your name (even after 2 and a half years) and a robotic, transactional structure to the entire process. Plan on, after going through 2 or more years of treatment, finding another orthodontist to fix the damage done by White Brown Smiles.
Don’t even waste your time there going to play games and beat around the bush then ask for extra money it’s a waste of time the new owner has really ran the place into the ground