They are THE best! Caitlin did my X-rays and cleaning and was extremely kind and informatively throughout the process. The dentist may not be someone’s favorite place to go but Caitlin at the Carpenter Rd location makes it enjoyable!
Yerania Macias
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July 10, 2024
Chantelle was a great help during my first appointment. She greeted me with a smile. I got there early to fill out the intake form. She also then went ahead and scheduled my following appointment for the next cleaning and following exams. She is the sweetest person in the office!
Katherine Kirkland
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July 23, 2024
This is the best practice I have been to. Dr. Barber and her assistant Renee are so caring and make dental work so much easier than ever before! I highly recommend them! Also, beautiful office at Cary Park!
Element 115
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May 29, 2024
I regret to say that my recent experience at Triangle Family Dentistry, Cary location was extremely disappointing. As a long-time patient, I expected professionalism and courteous service, but my last visit on March 6th was anything but that.
Upon arriving for my scheduled appointment, I was met with an unprofessional and discourteous attitude from the receptionist. Despite being on time and having my information on file, I was denied entry and asked to redundantly fill out information already existing in their system. This unnecessary demand was particularly frustrating as I did not have my reading glasses with me, and the receptionist was unwilling to offer any flexibility or assistance.
Her rudeness and inflexibility led me to leave the premises without receiving any dental care. To make matters worse, I was later billed a $50 cancellation fee for an appointment I did not cancel. The fault clearly lies with the receptionist’s conduct, yet I am being unfairly penalized.
I attempted to resolve this matter amicably by contacting the office manager, Leigh, through multiple emails. However, I received no response or acknowledgment, which only added to my frustration and disappointment. The lack of communication and resolution is unacceptable and reflects poorly on the management of Triangle Dentistry.
It is worth mentioning that my family and I have never had issues with the dentists or hygienists at this facility. However, the repeated unpleasant experiences with the receptionist, who was consistently rude and unprofessional, have compelled us to seek dental care elsewhere. My wife has also encountered similar behavior from this particular receptionist on different occasions.
I wish to highlight that our decision to leave is solely due to the receptionist's conduct and the management's failure to address our grievances. We value professionalism and respectful treatment in all our healthcare interactions, and unfortunately, this standard was not met.
I am deeply disappointed with the way Triangle Family Dentistry handled this situation and would caution others about the unprofessional behavior we experienced. I hope the management takes this feedback seriously and implements the necessary changes to ensure all patients are treated with the respect and professionalism they deserve.
Chenkun
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June 05, 2024
My experience with Triangle Family Dentistry has been very disappointing. The receptionist treated me with a lack of respect and professionalism, refusing to accommodate a simple request. Her inflexibility and rude behavior made my visit extremely unpleasant.
Even worse, my attempts to address this issue with the office manager and upper management were completely ignored. Despite multiple efforts to communicate my concerns, I received no acknowledgment or resolution. This demonstrates a severe lack of commitment to patient satisfaction and proper issue handling.
I would not recommend Triangle Family Dentistry to anyone. Their customer service is severely lacking, and the management’s indifference to patient concerns is unacceptable.
Our Address
7535 Carpenter Fire Station Rd #201, Cary, NC 27519, USA
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They are THE best! Caitlin did my X-rays and cleaning and was extremely kind and informatively throughout the process. The dentist may not be someone’s favorite place to go but Caitlin at the Carpenter Rd location makes it enjoyable!
Chantelle was a great help during my first appointment. She greeted me with a smile. I got there early to fill out the intake form. She also then went ahead and scheduled my following appointment for the next cleaning and following exams. She is the sweetest person in the office!
This is the best practice I have been to. Dr. Barber and her assistant Renee are so caring and make dental work so much easier than ever before! I highly recommend them! Also, beautiful office at Cary Park!
I regret to say that my recent experience at Triangle Family Dentistry, Cary location was extremely disappointing. As a long-time patient, I expected professionalism and courteous service, but my last visit on March 6th was anything but that. Upon arriving for my scheduled appointment, I was met with an unprofessional and discourteous attitude from the receptionist. Despite being on time and having my information on file, I was denied entry and asked to redundantly fill out information already existing in their system. This unnecessary demand was particularly frustrating as I did not have my reading glasses with me, and the receptionist was unwilling to offer any flexibility or assistance. Her rudeness and inflexibility led me to leave the premises without receiving any dental care. To make matters worse, I was later billed a $50 cancellation fee for an appointment I did not cancel. The fault clearly lies with the receptionist’s conduct, yet I am being unfairly penalized. I attempted to resolve this matter amicably by contacting the office manager, Leigh, through multiple emails. However, I received no response or acknowledgment, which only added to my frustration and disappointment. The lack of communication and resolution is unacceptable and reflects poorly on the management of Triangle Dentistry. It is worth mentioning that my family and I have never had issues with the dentists or hygienists at this facility. However, the repeated unpleasant experiences with the receptionist, who was consistently rude and unprofessional, have compelled us to seek dental care elsewhere. My wife has also encountered similar behavior from this particular receptionist on different occasions. I wish to highlight that our decision to leave is solely due to the receptionist's conduct and the management's failure to address our grievances. We value professionalism and respectful treatment in all our healthcare interactions, and unfortunately, this standard was not met. I am deeply disappointed with the way Triangle Family Dentistry handled this situation and would caution others about the unprofessional behavior we experienced. I hope the management takes this feedback seriously and implements the necessary changes to ensure all patients are treated with the respect and professionalism they deserve.
My experience with Triangle Family Dentistry has been very disappointing. The receptionist treated me with a lack of respect and professionalism, refusing to accommodate a simple request. Her inflexibility and rude behavior made my visit extremely unpleasant. Even worse, my attempts to address this issue with the office manager and upper management were completely ignored. Despite multiple efforts to communicate my concerns, I received no acknowledgment or resolution. This demonstrates a severe lack of commitment to patient satisfaction and proper issue handling. I would not recommend Triangle Family Dentistry to anyone. Their customer service is severely lacking, and the management’s indifference to patient concerns is unacceptable.