Since Dr. Schrumpf left the practice, the care and service has declined! The staff are cold, unprofessional with poor skills. My last visit for a routine cleaning was pathetic. The hygienist was rushed and disorganized. I had to request she go over certain areas she barely touched She made me aware she had 4 patients to see in the hour which made sense why she was doing such a poor job.
Dr. Santos exam was a joke. It took him 15 secs if that, and it was obvious he too was in a rush to get to the next patient.
My husband was seen right after me and he felt the rushed treatment as well. Some of the equipment wasn't working causing further frustration. If you are looking for a dentist, this is not the place!!
michael miller
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May 02, 2024
Today got polishing done by Maggie who once again did a great job...all the staff including Dr Santos and receptionist were extremely courteous and professional
Hallie Shields
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June 17, 2021
I was going to wait but honestly I'm so blown away Schrumpf & Herman Family Dentistry is amazing. My kids even love it there (4 & 7). We are a military family and so grateful to have found a place we can all go.
I was allowed back with my children and stayed with them the whole time. They do have a treasure box which is a big deal to my kids.
My new patient exam was the most thorough I have ever had. I felt extremely comfortable and never once did I feel like the process was rushed.
My cleaning which is a separate appointment was great! She took her time and made sure I felt comfortable the whole time.
The office staff has been working us in on cancellations so we don't have to wait long since we have a flexible schedule and are leaving the area soon. Honestly they are all extremely nice and so helpful.
Moe Y
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August 15, 2023
I have moved around a lot and been to a lot of dentists and this is by far the best experience time and time again. Dr Santos is incredibly kind and professional, the staff is patient and understanding always. I would not have nearly the confidence I do if I went anywhere else and I am so grateful!
Taylor Jane A.M. John
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August 10, 2018
So far I have had two appointments at this place and each visit has been extremely pleasant. The staff is friendly and personable and Dr. Herman is always at his best to make sure his patients are comfortable and educated in what is happening.
I especially like that he uses a gel to help numb the outside of the gums before applying any anesthetic and overall he is someone I hold great confidence in when it comes to taking care of my teeth. Every opportunity he has shown me that he knows what he is doing and does it well.
Thank you very much for the comfort of knowing I no longer need to fear visiting the dentist!
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1300 Kempsville Rd #1, Virginia Beach, VA 23464, USA
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Since Dr. Schrumpf left the practice, the care and service has declined! The staff are cold, unprofessional with poor skills. My last visit for a routine cleaning was pathetic. The hygienist was rushed and disorganized. I had to request she go over certain areas she barely touched She made me aware she had 4 patients to see in the hour which made sense why she was doing such a poor job. Dr. Santos exam was a joke. It took him 15 secs if that, and it was obvious he too was in a rush to get to the next patient. My husband was seen right after me and he felt the rushed treatment as well. Some of the equipment wasn't working causing further frustration. If you are looking for a dentist, this is not the place!!
Today got polishing done by Maggie who once again did a great job...all the staff including Dr Santos and receptionist were extremely courteous and professional
I was going to wait but honestly I'm so blown away Schrumpf & Herman Family Dentistry is amazing. My kids even love it there (4 & 7). We are a military family and so grateful to have found a place we can all go. I was allowed back with my children and stayed with them the whole time. They do have a treasure box which is a big deal to my kids. My new patient exam was the most thorough I have ever had. I felt extremely comfortable and never once did I feel like the process was rushed. My cleaning which is a separate appointment was great! She took her time and made sure I felt comfortable the whole time. The office staff has been working us in on cancellations so we don't have to wait long since we have a flexible schedule and are leaving the area soon. Honestly they are all extremely nice and so helpful.
I have moved around a lot and been to a lot of dentists and this is by far the best experience time and time again. Dr Santos is incredibly kind and professional, the staff is patient and understanding always. I would not have nearly the confidence I do if I went anywhere else and I am so grateful!
So far I have had two appointments at this place and each visit has been extremely pleasant. The staff is friendly and personable and Dr. Herman is always at his best to make sure his patients are comfortable and educated in what is happening. I especially like that he uses a gel to help numb the outside of the gums before applying any anesthetic and overall he is someone I hold great confidence in when it comes to taking care of my teeth. Every opportunity he has shown me that he knows what he is doing and does it well. Thank you very much for the comfort of knowing I no longer need to fear visiting the dentist!