Terrible people. I called because I lost my last set of trays and wanted to pick up my next set of Invisalign before my next appointment. They said I couldn’t do that without being seen. I said okay, well my next appointment isn’t for a couple weeks so can you see me sooner. They had no availability. I said well I don’t want my teeth to move over the next couple weeks. I asked if the trays were in and she said yes but they can’t give me my next set without being seen because it is their policy. I explained my visits basically consist of a 5 minute visit of “how are the trays going? And them handing me 4 more sets of trays. She said she can leave a message, but she knows from experience they don’t release trays without the patient being seen. Never got a call back. Then a week later their collection manager emails me to contact them. I do. They tell me that they got a new system 3 months ago and no longer have my credit card on file and I owe them almost $600. I tell them that is not the terms of our agreement and they can’t just not charge my card for 3 months, not notify me and then hit my card for almost $600. They response that I am past due and auto-billing is a courtesy and if I don’t bring my account current, then they will not release any more of trays. I respond, are you really refusing service for your billing error? They then back track and have someone else call me and tell me they can just add the payments on the back end and start charging my card again this month…like they are going to do me a favor sticking by the contracted terms. I can’t wait to get these brackets off my teeth and never have to walk in this office again.
Edit: once they get my credit card again, they charge my credit card double the first month without my consent.
Stephanie Anna
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October 31, 2023
I had an amazing experience at this orthodontic office and can't say enough good things about the staff and Dr.Owen. From my first consultation to the final adjustment, they were professional, caring, and highly skilled. The entire team made me feel comfortable and well-informed throughout my journey. The results are outstanding, and I couldn't be happier with my new smile. I highly recommend this office to anyone seeking orthodontic treatment. Thanks to the best orthodontic associates team ever!
Alisha Spencer
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October 31, 2023
Dr. Owen & Staff make orthodontist visits a breeze! They're friendly, attentive, and truly listen to patients' needs. From setting aligner expectations to delivering amazing results, I couldn't be happier!
Ryan Smith
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October 31, 2023
Dr Owen and her team always do an incredible job! They known exactly how to treat their patients problems and explaining the proper way of doing so. I feel safe and secure whenever I see them.
Susan Crews
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November 01, 2023
I got my invisalign’s at Chesterfield Orthodontics with Dr. Yoon. I’m so glad I did. Dr. Yoon is the best, and nicest guy and so are all the ladies that work for him. They made me feel very comfortable. I would refer all my friends and family to him.
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Terrible people. I called because I lost my last set of trays and wanted to pick up my next set of Invisalign before my next appointment. They said I couldn’t do that without being seen. I said okay, well my next appointment isn’t for a couple weeks so can you see me sooner. They had no availability. I said well I don’t want my teeth to move over the next couple weeks. I asked if the trays were in and she said yes but they can’t give me my next set without being seen because it is their policy. I explained my visits basically consist of a 5 minute visit of “how are the trays going? And them handing me 4 more sets of trays. She said she can leave a message, but she knows from experience they don’t release trays without the patient being seen. Never got a call back. Then a week later their collection manager emails me to contact them. I do. They tell me that they got a new system 3 months ago and no longer have my credit card on file and I owe them almost $600. I tell them that is not the terms of our agreement and they can’t just not charge my card for 3 months, not notify me and then hit my card for almost $600. They response that I am past due and auto-billing is a courtesy and if I don’t bring my account current, then they will not release any more of trays. I respond, are you really refusing service for your billing error? They then back track and have someone else call me and tell me they can just add the payments on the back end and start charging my card again this month…like they are going to do me a favor sticking by the contracted terms. I can’t wait to get these brackets off my teeth and never have to walk in this office again. Edit: once they get my credit card again, they charge my credit card double the first month without my consent.
I had an amazing experience at this orthodontic office and can't say enough good things about the staff and Dr.Owen. From my first consultation to the final adjustment, they were professional, caring, and highly skilled. The entire team made me feel comfortable and well-informed throughout my journey. The results are outstanding, and I couldn't be happier with my new smile. I highly recommend this office to anyone seeking orthodontic treatment. Thanks to the best orthodontic associates team ever!
Dr. Owen & Staff make orthodontist visits a breeze! They're friendly, attentive, and truly listen to patients' needs. From setting aligner expectations to delivering amazing results, I couldn't be happier!
Dr Owen and her team always do an incredible job! They known exactly how to treat their patients problems and explaining the proper way of doing so. I feel safe and secure whenever I see them.
I got my invisalign’s at Chesterfield Orthodontics with Dr. Yoon. I’m so glad I did. Dr. Yoon is the best, and nicest guy and so are all the ladies that work for him. They made me feel very comfortable. I would refer all my friends and family to him.