I can describe my visit as serendipitous; as series of events brought me to the practice and it was for the best! Let me preface this by saying that I am terrified of the dentists; we’re talking major anxiety and needing to be heavily medicated for procedures. However, after this visit; I’ve found my new place. Upon entering the office you feel at ease; the waterfall, colors, cleanliness and staff’s tone all contribute to a positive first impression. Wait time was less than five minutes. I was taken through a series of X-rays and then a very efficient in mouth photo process, it was a quick swipe of a wand a couple of times. The cherry on top was my hygienist, Diana. She was attentive, knowledgeable and patient. She gave me an amazing cleaning; paying attention to detail and ensuring that every spot in my mouth was spotless. I was offered an oral cancer screening, I hadn’t experienced it before and was a nice option. The dentist had a very gentle and reassuring tone to her. She offered treatment options and ensured that I understood the reasoning for her recommendations. Overall, my entire experience was very positive. I’m glad circumstances brought me here and the lovely experience made me want to keep returning.
Daymarelys Pena
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August 04, 2024
I went to this office to get a crown done. They did the transitory crown until the Invisalign treatment was completed. In every visit during the Invisalign treatment, I mentioned to the Dr. about the bleeding and discomfort on the crown site; the doctor evaluated me again and told me that he was going to finally complete the permanent crown. Great! I went ahead and scheduled the appointment to put the permanent crown and start the process for another transitory crown and the next set of Invisalign.
Pricing was provided for the upcoming appointment and everything was set. The appointment day finally arrived, I got to the office, completed the check in and once in the back, they told me that today we are going to scan you, then on your next visit, we can complete the crown.
Completely astonished, I said that wasn’t what we agreed on the last visit and I wasn’t going to leave something unfinished to start another. They bluntly told me, well, you will have to pay a fee today for not starting the other transitory crown. Outrageous!! Then I decided to leave and not have anything completed today.
On my way home, they call me to schedule an appointment for the next set of Invisalign but said that I needed to pay the fee, otherwise, the set of Invisalign won’t be given to me.
I feel scammed by this office. I paid for the whole Invisalign treatment and for a crown that wasn’t completed. Now, I have an unfinished crown as well as the Invisalign treatment. They have more interest in charging you for whatever fees they create than completing a quality treatment for a patient.
Sophia Dziekan
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August 06, 2024
The dentists here did a more thorough examination of my teeth than past dentists and made sure I felt comfortable and as pain-free as possible during a procedure. I would recommend for sure!
Tim Jacklin
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April 24, 2024
This office is completely unreliable with appointments. I have now been rescheduled twice within 2 days of appointments in the past few months. The first time was for a root canal. The procedure ended up being delayed by weeks and I had to go to a different location to have the procedure done. For two weeks in the interim I was in incredible pain and could not eat solid foods.
The second time was for a routine cleaning. My appointment needed to be rescheduled because they changed their office hours. The change of hours was implemented immediately according to them and unfortunately for me fell the week of my appointment. In my opinion if hours are going to be changed, change them down the road and honor appointments already scheduled.
I will not be going back to this location as they have proven unreliable in the few months i have been going to them. There's plenty of dental options in the area. Find a place you can depend on.
Yolanda Marshall
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June 22, 2024
My experience was extremely positive. Was professional, knowledgeable and just as nice that made my experience wanting to return indefinitely. Thanking her for a job well done!
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9625 Lake Nona Village Pl, Orlando, FL 32827, USA
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I can describe my visit as serendipitous; as series of events brought me to the practice and it was for the best! Let me preface this by saying that I am terrified of the dentists; we’re talking major anxiety and needing to be heavily medicated for procedures. However, after this visit; I’ve found my new place. Upon entering the office you feel at ease; the waterfall, colors, cleanliness and staff’s tone all contribute to a positive first impression. Wait time was less than five minutes. I was taken through a series of X-rays and then a very efficient in mouth photo process, it was a quick swipe of a wand a couple of times. The cherry on top was my hygienist, Diana. She was attentive, knowledgeable and patient. She gave me an amazing cleaning; paying attention to detail and ensuring that every spot in my mouth was spotless. I was offered an oral cancer screening, I hadn’t experienced it before and was a nice option. The dentist had a very gentle and reassuring tone to her. She offered treatment options and ensured that I understood the reasoning for her recommendations. Overall, my entire experience was very positive. I’m glad circumstances brought me here and the lovely experience made me want to keep returning.
I went to this office to get a crown done. They did the transitory crown until the Invisalign treatment was completed. In every visit during the Invisalign treatment, I mentioned to the Dr. about the bleeding and discomfort on the crown site; the doctor evaluated me again and told me that he was going to finally complete the permanent crown. Great! I went ahead and scheduled the appointment to put the permanent crown and start the process for another transitory crown and the next set of Invisalign. Pricing was provided for the upcoming appointment and everything was set. The appointment day finally arrived, I got to the office, completed the check in and once in the back, they told me that today we are going to scan you, then on your next visit, we can complete the crown. Completely astonished, I said that wasn’t what we agreed on the last visit and I wasn’t going to leave something unfinished to start another. They bluntly told me, well, you will have to pay a fee today for not starting the other transitory crown. Outrageous!! Then I decided to leave and not have anything completed today. On my way home, they call me to schedule an appointment for the next set of Invisalign but said that I needed to pay the fee, otherwise, the set of Invisalign won’t be given to me. I feel scammed by this office. I paid for the whole Invisalign treatment and for a crown that wasn’t completed. Now, I have an unfinished crown as well as the Invisalign treatment. They have more interest in charging you for whatever fees they create than completing a quality treatment for a patient.
The dentists here did a more thorough examination of my teeth than past dentists and made sure I felt comfortable and as pain-free as possible during a procedure. I would recommend for sure!
This office is completely unreliable with appointments. I have now been rescheduled twice within 2 days of appointments in the past few months. The first time was for a root canal. The procedure ended up being delayed by weeks and I had to go to a different location to have the procedure done. For two weeks in the interim I was in incredible pain and could not eat solid foods. The second time was for a routine cleaning. My appointment needed to be rescheduled because they changed their office hours. The change of hours was implemented immediately according to them and unfortunately for me fell the week of my appointment. In my opinion if hours are going to be changed, change them down the road and honor appointments already scheduled. I will not be going back to this location as they have proven unreliable in the few months i have been going to them. There's plenty of dental options in the area. Find a place you can depend on.
My experience was extremely positive. Was professional, knowledgeable and just as nice that made my experience wanting to return indefinitely. Thanking her for a job well done!