Worst professionalism I've ever seen in a dental practice. My original appointment was canceled because the dentist got in an accident. Stuff happens. I hope he has a speedy and full recovery. My appoint was rescheduled and relocated to accommodate. Just a few hours before my new appointment, I got a call canceling that appointment because now the hygienist has had an emergency. When I attempted to express my frustration with the situation, I was interrupted, told my appointment was needing to be canceled and I could call back if I wanted to reschedule. Then the receptionist hung up on me. Absolutely awful experience.
Stacey Neal
-
February 23, 2019
Winfree & Craig used to be a fantastic dentist office to go to. When I went in Dec 18, the entire staff had been replaced. I asked about it (as did other patients who were surprised) and we were told that the previous staff’s contracts ended. No one knew what was going on there. Very clear the practice had been sold and patients were not informed. I had a dental hygienist who probably just got out of school - she asked me to hold the suction and ended up spraying me so much that I left with a wet shirt. About a month after that I received 12+ text messages telling me I was due for a cleaning and to call to schedule. Then I received a notice from my dental insurance stating that Winfree & Craig was not part of their in network dentists any longer and I would be responsible for the full cost of the cleaning. Of course the staff at Winfree & Craig had not informed me of this before the cleaning and I had been going there for 3+ years. Simply, find another dentist and save yourself the hassle!
Joseph Cyprian
-
March 11, 2021
Great service from the office staff to the doctor and assistant. I greatly appreciated the fact that they liisten to what I wanted and provided me exactly what I asked for. There was no pressure to take other options. The professional conduct and supporting the patient needs and desires is exceptional. I find this organization is as advertised family oriented with a strong focus on the customers overall needs.
Joe C
Jamie Dowis
-
March 31, 2021
The staff here made a visit to the dentist as enjoyable as it can be! Super friendly, quick and they were able to accommodate a last minute appointment for me before I lost my dental insurance. Highly recommend them!
Amber King
-
November 20, 2020
This is a corporation owned dentist office (can’t tell by the name). Because of this, the treatment plans they provide are more than you necessarily need to get done. And they don’t really care about what patients are able to afford out of pocket. They will break the treatment plan up and say “ get this done at your pace”, but they add extra things onto the treatment plan you don’t need. They try to overwhelm you with a lot of information all at once. I was smart enough to go to a different dentist right away before giving this money hungry corporation dentist office any more of my money.
Our Address
4243 Lebanon Pike, Hermitage, TN 37076, USA
Claim Listing: Hermitage Family Dentistry
Please Login or Register an Account to Claim Listing
Find The BEST Dentist In Your Community & Rate Your Experience!
List you dental practice now for great local exposure. Be sure to check out the Premium listing which gives you better exposure. Be found when your community searches dentist near me…
Worst professionalism I've ever seen in a dental practice. My original appointment was canceled because the dentist got in an accident. Stuff happens. I hope he has a speedy and full recovery. My appoint was rescheduled and relocated to accommodate. Just a few hours before my new appointment, I got a call canceling that appointment because now the hygienist has had an emergency. When I attempted to express my frustration with the situation, I was interrupted, told my appointment was needing to be canceled and I could call back if I wanted to reschedule. Then the receptionist hung up on me. Absolutely awful experience.
Winfree & Craig used to be a fantastic dentist office to go to. When I went in Dec 18, the entire staff had been replaced. I asked about it (as did other patients who were surprised) and we were told that the previous staff’s contracts ended. No one knew what was going on there. Very clear the practice had been sold and patients were not informed. I had a dental hygienist who probably just got out of school - she asked me to hold the suction and ended up spraying me so much that I left with a wet shirt. About a month after that I received 12+ text messages telling me I was due for a cleaning and to call to schedule. Then I received a notice from my dental insurance stating that Winfree & Craig was not part of their in network dentists any longer and I would be responsible for the full cost of the cleaning. Of course the staff at Winfree & Craig had not informed me of this before the cleaning and I had been going there for 3+ years. Simply, find another dentist and save yourself the hassle!
Great service from the office staff to the doctor and assistant. I greatly appreciated the fact that they liisten to what I wanted and provided me exactly what I asked for. There was no pressure to take other options. The professional conduct and supporting the patient needs and desires is exceptional. I find this organization is as advertised family oriented with a strong focus on the customers overall needs. Joe C
The staff here made a visit to the dentist as enjoyable as it can be! Super friendly, quick and they were able to accommodate a last minute appointment for me before I lost my dental insurance. Highly recommend them!
This is a corporation owned dentist office (can’t tell by the name). Because of this, the treatment plans they provide are more than you necessarily need to get done. And they don’t really care about what patients are able to afford out of pocket. They will break the treatment plan up and say “ get this done at your pace”, but they add extra things onto the treatment plan you don’t need. They try to overwhelm you with a lot of information all at once. I was smart enough to go to a different dentist right away before giving this money hungry corporation dentist office any more of my money.