Never had dental phobia in 40+ years until I was treated here several times. I was told that I had periodontitis and needed a deep cleaning. The cleaning and injections were so painful but I trusted I was being worked on by a professional. For almost 3 months I had severe sensitivity on one side of my tongue. Everything I ate felt like ice. I finally called and talked to the owner Dr. Epps and she said “We let that person go because they were being too rough with our patients and we got multiple complaints.” Dr. Epps also did a filling that broke while in the chair and she told me to “Just go home. It should be fine.” Over the next couple days it began falling apart. I tried getting a hold of her. Left multiple messages for a week. Finally I was told I could come back to have it looked at and they would “work me in.” The owner Dr. Epps came in and without even telling me what was happening she began prepping to work on my tooth. I had to stop her and ask, “What’s going on? Are you taking the filling out? Repairing a small part? Can you tell me what’s happening first?” She began explaining I needed to have the whole filling out and redo it. Because my mouth was still hurting and they use some kind of apparatus while fixing teeth that makes it difficult to breath through my nose (never seen that thing before) I asked if I could have a week to figure out what I wanted to do. She said she didn’t have any openings so I would need to get it repaired right there. I was overwhelmed and began crying. And after deciding I wasn’t ready that day they left the room and let me cry alone until I was ready to leave. Went to get a second opinion. Turns out I DONT have periodontitis. Never needed the deep cleaning. And the tooth was painful for almost 6 months. I’m finally ready to get it repaired. This place is the place of nightmares. I absolutely have no idea why they have such a high rating.
Angie Derricott
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June 05, 2024
I switched as a nee patient and was told that a filling that I got when i was a kid was broken so she needed to fix it. She did a new filling 3 days later half of the same tooth broke in half while chewing gum. She fixed it by putting a large filling over the broken part, now i find iut from another dentist the filing is too large and now i get to get a root canal tomorrow. Do not go there
BSO1971#1
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March 03, 2024
I recently had a very painful dental emergency that required an outside specialist. Dr. Epps and her team went out of thier way to quickly get me an appointment the next day. I highly recommend Heavenly Hands Dentistry.
Natasha Martinez
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September 28, 2023
My family and I are new patients, we really love the quality of service and the
professionalism. The receptionist Brenda, very professional and friendly, took the time to explain the process and the benefits of our health insurance to us. We feel very satisfied, I recommend them 100% 😊
Linda Cheatham
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October 28, 2022
I am a new patient and am extremely pleased with the service, professionalism and care I have received. Anita is my hygienist and is excellent in her her care, work and treatment. Brenda handles scheduling and billing and despite how busy the office is, she stays on top of it and manages the appointments and calls if anything opens up. I recommend Heavenly Hands!
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Never had dental phobia in 40+ years until I was treated here several times. I was told that I had periodontitis and needed a deep cleaning. The cleaning and injections were so painful but I trusted I was being worked on by a professional. For almost 3 months I had severe sensitivity on one side of my tongue. Everything I ate felt like ice. I finally called and talked to the owner Dr. Epps and she said “We let that person go because they were being too rough with our patients and we got multiple complaints.” Dr. Epps also did a filling that broke while in the chair and she told me to “Just go home. It should be fine.” Over the next couple days it began falling apart. I tried getting a hold of her. Left multiple messages for a week. Finally I was told I could come back to have it looked at and they would “work me in.” The owner Dr. Epps came in and without even telling me what was happening she began prepping to work on my tooth. I had to stop her and ask, “What’s going on? Are you taking the filling out? Repairing a small part? Can you tell me what’s happening first?” She began explaining I needed to have the whole filling out and redo it. Because my mouth was still hurting and they use some kind of apparatus while fixing teeth that makes it difficult to breath through my nose (never seen that thing before) I asked if I could have a week to figure out what I wanted to do. She said she didn’t have any openings so I would need to get it repaired right there. I was overwhelmed and began crying. And after deciding I wasn’t ready that day they left the room and let me cry alone until I was ready to leave. Went to get a second opinion. Turns out I DONT have periodontitis. Never needed the deep cleaning. And the tooth was painful for almost 6 months. I’m finally ready to get it repaired. This place is the place of nightmares. I absolutely have no idea why they have such a high rating.
I switched as a nee patient and was told that a filling that I got when i was a kid was broken so she needed to fix it. She did a new filling 3 days later half of the same tooth broke in half while chewing gum. She fixed it by putting a large filling over the broken part, now i find iut from another dentist the filing is too large and now i get to get a root canal tomorrow. Do not go there
I recently had a very painful dental emergency that required an outside specialist. Dr. Epps and her team went out of thier way to quickly get me an appointment the next day. I highly recommend Heavenly Hands Dentistry.
My family and I are new patients, we really love the quality of service and the professionalism. The receptionist Brenda, very professional and friendly, took the time to explain the process and the benefits of our health insurance to us. We feel very satisfied, I recommend them 100% 😊
I am a new patient and am extremely pleased with the service, professionalism and care I have received. Anita is my hygienist and is excellent in her her care, work and treatment. Brenda handles scheduling and billing and despite how busy the office is, she stays on top of it and manages the appointments and calls if anything opens up. I recommend Heavenly Hands!