I visited Gentle Care Dentists because my former dentist, Dr. Reza, joined the practice. I urgently needed a wisdom tooth removed. I have dental insurance and paid $361 at the time of my appointment. I provided them with my insurance information.
Imagine my surprise when I received a bill a month later for $456. After calling my insurance, they informed me that this practice is not in-network.
Gentle Care did not tell me that at the time of the appointment when they gave me the $361 bill. I just spoke to them, and they told me that it is not their responsibility to tell me if they are in network. They literally had my insurance info and gave me an estimated bill with that information.
This is an incredibly dishonest practice. I’m so disappointed, and will be looking into filing a fraud complaint against this practice. I urge other customers to avoid this place unless they want to be hit with a bill of hundreds of dollars after the fact.
Ling Gg
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June 07, 2024
If I could give negative stars I would. I went to this place for a standard cleaning one time in 2020. They gave me several x-rays that turned out to be unnecessary, told me I had several cavities (something I hadn’t heard from my previous dentists at any of my previous 6 month cleanings), and then told me to buy this “special” mouth wash from their office. I paid the estimated cost of the appointment and for the mouth wash and left and vowed to never go here again. I thought I put the whole experience behind me.
Then last month (4 years after that appointment), I got an automated text message from Gentle Care that I had a bill that I needed to pay. I thought it was a mistake and ignored it because I haven’t received any services from this office in 4 years. I got another automated text message and an email a few days ago, again telling me I have an unpaid bill. When I clicked the link to see what the bill was for, it only showed an invoice with the cost and how to pay (nothing about the service except that the original bill was from 2020). My husband called the office twice on my behalf to learn that somehow what I paid in the office plus what my insurance covered didn’t cover the whole bill and they were about to send my unpaid bill to collections FOUR YEARS AFTER the service. They alleged they tried to contact me before but somehow never reached me (yet they managed to reach me via email and text four years later).
Unfortunately no laws appear to require a statute of limitations on this kind of practice and I now have to pay the surprise bill. However, I have reported this dentistry to the Consumer Protection Bureau and hope anyone looking for dental care will find it at a honest practice somewhere else.
Alli Estes
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May 14, 2024
I was traveling and had a filling come out late one evening. My insurance set up an appointment for me with Dr. Y to have it filled in the morning. He was able to replace the filling and made it look better than it did before. He was very kind and took his time to make sure I was taken care of, knowing I wouldn’t be a long-term patient since I’m not from the area. I would recommend him to anyone. Best dental experience I’ve had.
Andrew Kalukin
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August 03, 2024
I received a good cleaning and excellent recommendations for future care. I was grateful they were able to adjust my appointment on short notice. I have had a lot of work done for my teeth here, and all of it has gone very well.
Ali Tajzad
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June 12, 2024
I visited this office for the first time today, and Dr. Tahernia did an incredible job on my teeth. He was very gentle and figured out the cause of my minor toothache immediately. I thought that I needed a root canal but a small filling took care of my problem. Office staff did a great job with my insurance. Overall, great experience and left without any anxiety. This was a first for me :)
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I visited Gentle Care Dentists because my former dentist, Dr. Reza, joined the practice. I urgently needed a wisdom tooth removed. I have dental insurance and paid $361 at the time of my appointment. I provided them with my insurance information. Imagine my surprise when I received a bill a month later for $456. After calling my insurance, they informed me that this practice is not in-network. Gentle Care did not tell me that at the time of the appointment when they gave me the $361 bill. I just spoke to them, and they told me that it is not their responsibility to tell me if they are in network. They literally had my insurance info and gave me an estimated bill with that information. This is an incredibly dishonest practice. I’m so disappointed, and will be looking into filing a fraud complaint against this practice. I urge other customers to avoid this place unless they want to be hit with a bill of hundreds of dollars after the fact.
If I could give negative stars I would. I went to this place for a standard cleaning one time in 2020. They gave me several x-rays that turned out to be unnecessary, told me I had several cavities (something I hadn’t heard from my previous dentists at any of my previous 6 month cleanings), and then told me to buy this “special” mouth wash from their office. I paid the estimated cost of the appointment and for the mouth wash and left and vowed to never go here again. I thought I put the whole experience behind me. Then last month (4 years after that appointment), I got an automated text message from Gentle Care that I had a bill that I needed to pay. I thought it was a mistake and ignored it because I haven’t received any services from this office in 4 years. I got another automated text message and an email a few days ago, again telling me I have an unpaid bill. When I clicked the link to see what the bill was for, it only showed an invoice with the cost and how to pay (nothing about the service except that the original bill was from 2020). My husband called the office twice on my behalf to learn that somehow what I paid in the office plus what my insurance covered didn’t cover the whole bill and they were about to send my unpaid bill to collections FOUR YEARS AFTER the service. They alleged they tried to contact me before but somehow never reached me (yet they managed to reach me via email and text four years later). Unfortunately no laws appear to require a statute of limitations on this kind of practice and I now have to pay the surprise bill. However, I have reported this dentistry to the Consumer Protection Bureau and hope anyone looking for dental care will find it at a honest practice somewhere else.
I was traveling and had a filling come out late one evening. My insurance set up an appointment for me with Dr. Y to have it filled in the morning. He was able to replace the filling and made it look better than it did before. He was very kind and took his time to make sure I was taken care of, knowing I wouldn’t be a long-term patient since I’m not from the area. I would recommend him to anyone. Best dental experience I’ve had.
I received a good cleaning and excellent recommendations for future care. I was grateful they were able to adjust my appointment on short notice. I have had a lot of work done for my teeth here, and all of it has gone very well.
I visited this office for the first time today, and Dr. Tahernia did an incredible job on my teeth. He was very gentle and figured out the cause of my minor toothache immediately. I thought that I needed a root canal but a small filling took care of my problem. Office staff did a great job with my insurance. Overall, great experience and left without any anxiety. This was a first for me :)