The only reason this office gets a 3 star, is because I’m very pleased with my veneers..........everything else was a complete and utter mess. From beginning to end. The poor communication, unprofessionalism and deception was blatant and I should have taken heed before paying my first deposit!!!! Their so called office manger (Cathy) is deceptive, unreliable and and disorganized. Her first major mistake was her miscommunication about my date of service and the date of my veneers being delivered. I was furious but tried to contain my frustration. I spoke with her multiple times and she ensured me that we were on the same page with the day I fly out and the day of service.........long story short I ended up flying in on a Thursday and practically wasted that whole weekend because my veneers wouldn’t be delivered til that Monday.😡 so I lost money having to rebook my flight and extend my stay in Miami. No offer from the DR to compensate me for a mistake her manager made.During your procedure the staff are communicating in Spanish, completely unacceptable which made me feel like details were being hidden from me. So the actual day comes for the procedure (of course it’s a rush because my flight was that evening) again I’m having to remind cathy(The manager)to call in my pain medications and again she’s ensuring me that she’s taking care of it............two weeks later nothing was called into the pharmacy!!!!!! So now I’m having to go back and forth via text to make sure she does her job!!!!! But the plot thickens. My procedure was done September 25th why am I still waiting for my retainers that were never mailed????🧐yes I’m saying it because it’s an insult to my intelligence. If your thinking about doing business with this office don’t even think about it. I paid them in cash in large increments without question and was treated very poorly. The only reason I ended up doing business with them was my passport renewal wouldn’t have come in on time.........my plan was to go to an reputable dentist in Columbia and I should have waited!!! I’d never refer them or do any future business with them.once you’ve paid your money your out right ignored by the staff.👎🏾👎🏾👎🏾
D
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November 08, 2022
I just had a cleaning done in a long time, and Ivette the dental hygienist did an amazing job. My teeth feel super clean. Plus she was so knowledgeable about everything. During the process she told me exactly what will be expected and told me how to take care of my teeth in the future. I would definitely recommend them to anyone. My experience was a good one. Will be back soon.
Jeff Cintron
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July 09, 2023
I received the worst service there from the entire staff, especially Jackie! She is so lazy, and possibly the worst person I have ever had the experience of working with. She absolutely has no idea on what’s going on. I spent $10,000 having veneers put in and five months after one of my crowns came out. It broke halfway inside my gum, which was causing me pain. Originally when I had the dental work done they told me that all their work would be guaranteed for one year as soon as they saw me they said this is not covered under the warranty. I would have to pay $5000 to have it repaired. Not to mention that two months after having my veneers put in 20 veneers I had a cavity under one of them and they charge me to have that cavity repaired also. On top of making me have to pay for work that they did that should be under warranty. They wanted me to wait a month before they would see me to remove it. They did not care that it was hurting me. Also this is one of my front teeth. The staff is so negligent and they don’t care. Save yourself time and money and go somewhere else. I’m at a different dentist now having all their work redone.
Courtney Jay
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June 30, 2022
Dr.Q has been such a blessing! Her office is so clean and nice, her staff are out of this world sweet, they always go out of their way to ease my massive dental anxiety. My veneers are gorgeous and I get lots of compliments on them! Don’t think twice, book with them!
Rigo Gimenez
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February 04, 2022
If I could give 10 stars, I would. From the moment I found Dr. Q and her team till my full veneer procedure was complete, the entire staff has been nothing short of amazing. The entire time I felt like I had been a patient there for years, which made me extremely comfortable.... and that was just the experience... now, the quality of work and veneers is fantastic. Although the process is a bit long, YOU WILL NOT REGRET THE INVESTMENT.
Thank you Dr. Q and team, for the great experience and perfect smile. You've gained a patient for life.
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The only reason this office gets a 3 star, is because I’m very pleased with my veneers..........everything else was a complete and utter mess. From beginning to end. The poor communication, unprofessionalism and deception was blatant and I should have taken heed before paying my first deposit!!!! Their so called office manger (Cathy) is deceptive, unreliable and and disorganized. Her first major mistake was her miscommunication about my date of service and the date of my veneers being delivered. I was furious but tried to contain my frustration. I spoke with her multiple times and she ensured me that we were on the same page with the day I fly out and the day of service.........long story short I ended up flying in on a Thursday and practically wasted that whole weekend because my veneers wouldn’t be delivered til that Monday.😡 so I lost money having to rebook my flight and extend my stay in Miami. No offer from the DR to compensate me for a mistake her manager made.During your procedure the staff are communicating in Spanish, completely unacceptable which made me feel like details were being hidden from me. So the actual day comes for the procedure (of course it’s a rush because my flight was that evening) again I’m having to remind cathy(The manager)to call in my pain medications and again she’s ensuring me that she’s taking care of it............two weeks later nothing was called into the pharmacy!!!!!! So now I’m having to go back and forth via text to make sure she does her job!!!!! But the plot thickens. My procedure was done September 25th why am I still waiting for my retainers that were never mailed????🧐yes I’m saying it because it’s an insult to my intelligence. If your thinking about doing business with this office don’t even think about it. I paid them in cash in large increments without question and was treated very poorly. The only reason I ended up doing business with them was my passport renewal wouldn’t have come in on time.........my plan was to go to an reputable dentist in Columbia and I should have waited!!! I’d never refer them or do any future business with them.once you’ve paid your money your out right ignored by the staff.👎🏾👎🏾👎🏾
I just had a cleaning done in a long time, and Ivette the dental hygienist did an amazing job. My teeth feel super clean. Plus she was so knowledgeable about everything. During the process she told me exactly what will be expected and told me how to take care of my teeth in the future. I would definitely recommend them to anyone. My experience was a good one. Will be back soon.
I received the worst service there from the entire staff, especially Jackie! She is so lazy, and possibly the worst person I have ever had the experience of working with. She absolutely has no idea on what’s going on. I spent $10,000 having veneers put in and five months after one of my crowns came out. It broke halfway inside my gum, which was causing me pain. Originally when I had the dental work done they told me that all their work would be guaranteed for one year as soon as they saw me they said this is not covered under the warranty. I would have to pay $5000 to have it repaired. Not to mention that two months after having my veneers put in 20 veneers I had a cavity under one of them and they charge me to have that cavity repaired also. On top of making me have to pay for work that they did that should be under warranty. They wanted me to wait a month before they would see me to remove it. They did not care that it was hurting me. Also this is one of my front teeth. The staff is so negligent and they don’t care. Save yourself time and money and go somewhere else. I’m at a different dentist now having all their work redone.
Dr.Q has been such a blessing! Her office is so clean and nice, her staff are out of this world sweet, they always go out of their way to ease my massive dental anxiety. My veneers are gorgeous and I get lots of compliments on them! Don’t think twice, book with them!
If I could give 10 stars, I would. From the moment I found Dr. Q and her team till my full veneer procedure was complete, the entire staff has been nothing short of amazing. The entire time I felt like I had been a patient there for years, which made me extremely comfortable.... and that was just the experience... now, the quality of work and veneers is fantastic. Although the process is a bit long, YOU WILL NOT REGRET THE INVESTMENT. Thank you Dr. Q and team, for the great experience and perfect smile. You've gained a patient for life.