After walking in seeking dental care for my son, I had an exceptional experience with Kayla at Bartlett Pediatric Dentistry. Her warm welcome, calming demeanor, and outstanding customer service made our visit truly enjoyable. Her extensive knowledge of the office was impressive. Highly recommend!
Macrae Schaffler
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March 15, 2024
Always efficient, friendly service- orthodontists and dentists are great with the kids! Staff always greet you with a smile.
Jeneal Southern
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May 23, 2023
Do not give these guys your time or money. Our journey with them has been hellacious. We had been patients here for 5 years and have now left. Their business practices are very sketchy, I wish I had given the other bad reviews more consideration. We were fine as long as our kids had no issues, hence us leaving after so long. Then in October 2022 they said one of my kids needed all sorts of work that they made sound very urgent, so we paid for a year of the orthodontic work in advance to "save" money. Suddenly, after they were paid, it was less urgent... They also stopped letting me go in the back waiting room with my kids when this all started, despite my nine year old specifically asking me to stay with her - this should have been the red flag that told me to leave back in October. Then, they attempted to get me to agree to an immediate tooth extraction at one of her appointments in January 2023 after zero discussion beforehand. Once I got them to actually explain why an extraction was necessary, we scheduled an appointment to go ahead in March 2023. Again, they made me feel things were very urgent (likely because this extraction would get them some more money). Well, we came to the appointment and it turned out that they hadn't scheduled it with the correct doctors there, so they then came to the front where I was waiting, after already taking my daughter back and numbing her, to inform me they were going to take out teeth I had never agreed to have them remove! DIFFERENT TEETH THAN WE WERE THERE TO REMOVE! I refused and told them I'd be finding a new dentist and asked to be refunded the remainder of the year's advanced payment they took (we paid for 12 months and got 5 months of work done). They then claimed that they couldn't refund me, but could only send payment credit to a new dentist office. We've now found a new orthodontist that 1. Let's you stay with your child, 2. Her extraction cost a fraction of what Bartlett Pediatric Dentistry was going to charge us, and 3. Has a refund policy for their patients so we can leave whenever we want (and this office staff has been shocked to hear that BPD&O hasn't refunded me). I let BPD&O's office know in March 2023 that they could send the refund to our new dentist, but haven't heard from them or seen a penny in over two months. At this point, they've stolen our money for services they never provided. Please don't go here. They will scam you and prey on your fear for your child's health. There are much better offices around, truly.
Tychanri Hall
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December 11, 2023
The staff is very friendly and knowledgeable. His entire ortho process was smooth.He will continue to go for regular scheduled appointments. I highly recommend.
Mallory Macdonald
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March 16, 2024
Caring & friendly staff and very efficient operations! I will be coming back and referring to others ☺️
Our Address
3071 Kirby Whitten Rd, Memphis, TN 38134, USA
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After walking in seeking dental care for my son, I had an exceptional experience with Kayla at Bartlett Pediatric Dentistry. Her warm welcome, calming demeanor, and outstanding customer service made our visit truly enjoyable. Her extensive knowledge of the office was impressive. Highly recommend!
Always efficient, friendly service- orthodontists and dentists are great with the kids! Staff always greet you with a smile.
Do not give these guys your time or money. Our journey with them has been hellacious. We had been patients here for 5 years and have now left. Their business practices are very sketchy, I wish I had given the other bad reviews more consideration. We were fine as long as our kids had no issues, hence us leaving after so long. Then in October 2022 they said one of my kids needed all sorts of work that they made sound very urgent, so we paid for a year of the orthodontic work in advance to "save" money. Suddenly, after they were paid, it was less urgent... They also stopped letting me go in the back waiting room with my kids when this all started, despite my nine year old specifically asking me to stay with her - this should have been the red flag that told me to leave back in October. Then, they attempted to get me to agree to an immediate tooth extraction at one of her appointments in January 2023 after zero discussion beforehand. Once I got them to actually explain why an extraction was necessary, we scheduled an appointment to go ahead in March 2023. Again, they made me feel things were very urgent (likely because this extraction would get them some more money). Well, we came to the appointment and it turned out that they hadn't scheduled it with the correct doctors there, so they then came to the front where I was waiting, after already taking my daughter back and numbing her, to inform me they were going to take out teeth I had never agreed to have them remove! DIFFERENT TEETH THAN WE WERE THERE TO REMOVE! I refused and told them I'd be finding a new dentist and asked to be refunded the remainder of the year's advanced payment they took (we paid for 12 months and got 5 months of work done). They then claimed that they couldn't refund me, but could only send payment credit to a new dentist office. We've now found a new orthodontist that 1. Let's you stay with your child, 2. Her extraction cost a fraction of what Bartlett Pediatric Dentistry was going to charge us, and 3. Has a refund policy for their patients so we can leave whenever we want (and this office staff has been shocked to hear that BPD&O hasn't refunded me). I let BPD&O's office know in March 2023 that they could send the refund to our new dentist, but haven't heard from them or seen a penny in over two months. At this point, they've stolen our money for services they never provided. Please don't go here. They will scam you and prey on your fear for your child's health. There are much better offices around, truly.
The staff is very friendly and knowledgeable. His entire ortho process was smooth.He will continue to go for regular scheduled appointments. I highly recommend.
Caring & friendly staff and very efficient operations! I will be coming back and referring to others ☺️