I have been a patient for 3 years in the Dental Associates clinic. (Faculty practice) my care is SUPERB!!! Everyone is so helpful and kind. Cathy is so great at what she does and takes the time to explain my treatment charges. Thank you for taking care of my smile!
Yee Haw
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July 08, 2024
Me and my grandmother have been searching for a dental clinic due to urgent matters. I called the front desk to try and schedule an appointment and I was waiting for someone to pick up for 30 minutes and nobody picked up, not even to tell me to hold. Someone is not doing their job, just disappointing.
Lesleyann Hawthorn
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February 12, 2024
I have been going to this practice for 15 years. I could not get an appt for 3 months and when I requested that they send my records (which I have paid for and belong to me) to a new dental practice, they insisted i come in person to sign a release. I explained that I lived over 3 hours away and asked if there was another way they stated that in person was the only way to sign a waiver. I found their manner to be extremely rude and unhelpful. They need to have an alternative method for transferring records.
Mitchell Hanson
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April 25, 2023
Super positive experience even from calling to make an appointment. Ms. Cathy who works in the office staff loaded my insurance into my profile as a new patient, got me in quickly, and even estimated costs for my appointment. She even walked in to see me to say hello!
Dr. Latour did a very comprehensive exam and was willing to chat with me about my findings. She was very reassuring and made this a very anxious experience calming and comprehensible. Very good staff and quality of patient care!
Sarah Long
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May 18, 2017
The staff is very nice and I was happy with my first visit and I am hoping that my surgery goes well. Though its a little concerning that I might not be able to contact them if I have questions or concerns post operation because No one will answer the phone. I was on hold for well over an hour (not exaggerating). When I finally made contact I begged the lady not to transfer me and put me on hold again but she explained that they were short handed and she would try to notify the Oral surgery department to pick up the phone. They must be short handed every day because it does not matter what day or time you call you will not get through and do not fall for that "call back" service they offer its a trap. No one will call you back. I understand it is a large university with a large flow of patients and I understand having to wait I'm not that unreasonable but if it weren't for the glowing recommendation from my father about how awesome the staff is and how well they did on his teeth I would have gone somewhere else.
The staff is very nice and the facility is nice. I plan to go in 2 hours early in hopes of getting to talk to someone in person rather than try to call again. I will edit this review after my surgery . Based on other reviews they do good work they just need more staff on phone duty.
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1430 John Wesley Gilbert Drive, Augusta, GA 30912, USA
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I have been a patient for 3 years in the Dental Associates clinic. (Faculty practice) my care is SUPERB!!! Everyone is so helpful and kind. Cathy is so great at what she does and takes the time to explain my treatment charges. Thank you for taking care of my smile!
Me and my grandmother have been searching for a dental clinic due to urgent matters. I called the front desk to try and schedule an appointment and I was waiting for someone to pick up for 30 minutes and nobody picked up, not even to tell me to hold. Someone is not doing their job, just disappointing.
I have been going to this practice for 15 years. I could not get an appt for 3 months and when I requested that they send my records (which I have paid for and belong to me) to a new dental practice, they insisted i come in person to sign a release. I explained that I lived over 3 hours away and asked if there was another way they stated that in person was the only way to sign a waiver. I found their manner to be extremely rude and unhelpful. They need to have an alternative method for transferring records.
Super positive experience even from calling to make an appointment. Ms. Cathy who works in the office staff loaded my insurance into my profile as a new patient, got me in quickly, and even estimated costs for my appointment. She even walked in to see me to say hello! Dr. Latour did a very comprehensive exam and was willing to chat with me about my findings. She was very reassuring and made this a very anxious experience calming and comprehensible. Very good staff and quality of patient care!
The staff is very nice and I was happy with my first visit and I am hoping that my surgery goes well. Though its a little concerning that I might not be able to contact them if I have questions or concerns post operation because No one will answer the phone. I was on hold for well over an hour (not exaggerating). When I finally made contact I begged the lady not to transfer me and put me on hold again but she explained that they were short handed and she would try to notify the Oral surgery department to pick up the phone. They must be short handed every day because it does not matter what day or time you call you will not get through and do not fall for that "call back" service they offer its a trap. No one will call you back. I understand it is a large university with a large flow of patients and I understand having to wait I'm not that unreasonable but if it weren't for the glowing recommendation from my father about how awesome the staff is and how well they did on his teeth I would have gone somewhere else. The staff is very nice and the facility is nice. I plan to go in 2 hours early in hopes of getting to talk to someone in person rather than try to call again. I will edit this review after my surgery . Based on other reviews they do good work they just need more staff on phone duty.