Very unprofessional and reckless staff. My wife went in for a simple procedure which is to have her braces put on/in. That was July 18th a Thursday appointment time was 7am. So she goes about her morning and afternoon thereafter in pain unsure as to why. She makes it home I took one look at her and knew something wasn’t right. Her face was so swollen and she could barely talk. I looked in her mouth and omg 😱 the wires to her braces are cutting into her mouth…One side looked like a hook and the other side a needle. Apparently the person doing her braces was too busy running her mouth training someone and was trying to show out and butchered my wife. So they bring her back in and you would think now this should go smooth from here on. Well, it didn’t wifey face was even more swollen but the office closed at noon that following Friday. So she had to suffer the entire weekend…swollen face, unbearable pain, barely able to speak, eat and uncontrollable drooling. Yes, a very uncomfortable birthday weekend for her she was miserable and crying and crying off and on the entire weekend. So Monday finally arrives. I overheard my wife talking to the office manager I believe and whoever it was on the other end was rude and dismissive. So they eventually bring her back into the office and what do u know…apparently the braces installed were too long. When explains the unbearable pain…the wire was cutting/stabbing/digging into her jaw. A doctor explained etc and apologized on behalf of the staff. The doctor prescribed and antibiotic mouthwash to prevent infection. However, my wife works in the medical field and she knows it’s already infected. There is a sign of infection on the mouth gauzes she purchased and she still is in severe pain. Our next move is to call our primary Doctor or go to an urgent care and explain the situation and hopefully be given an digestible antibiotic. This is totally unacceptable and all spiraled from negligence. My advice to you is to shop around and read the reviews before making any decisions. God bless. (Update) Braces put in on Thrusday and ER trip the following Tuesday. ER doctor was shocked and puzzled. Long story short…prescribed 3 meds to treat severe condition caused by negligence when braces were installed. Photos are from the unnecessary ER visit that didn’t have to happen if she was taken care of properly in the beginning and there after.
Tina Pettus
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July 09, 2024
All three of my boys have had Dr. Jeff as their orthodontist and we couldn’t be happier! Everyone in the office has always been super friendly and easy to work with - especially for my son with special needs. They take their time to explain what they are doing and were always very thorough at answering any questions we had. If we had it to do all over again we would 100% choose Amazing Smiles!!!
irene atieno
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July 20, 2024
I called to schedule an appointment to determine if this was the right clinic for our needs as a family, but they are more interested in building a profile and collecting all of your personal information in order to create a quote. That was really off putting. Even after explaining that what I need is basically a retainer, the front desk insisted on collecting all this information that she absolutely has to have prior to the “free appointment”.
I opted for another local orthodontist because they are able to let you come in and have a consultation and receive pricing and both the provider and the patient can determine if it is a good fit.
Shamarla Samuels
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May 01, 2024
The customer service was 10/10. Everything was great. Thanks to VJ she was very passionate about her work. She took her time and made sure that I was comfortable. The whole team was amazing. No wonder they are called Amazing Smiles. I feel Amazing.
Corey Hayes
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March 19, 2024
Amazing smiles is top notch in every way possible! Every single time we walked into the office we were met with smiles and warm welcome. My daughter is very happy with how her teeth look now and owes it all to the great staff. I highly recommend them!
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Very unprofessional and reckless staff. My wife went in for a simple procedure which is to have her braces put on/in. That was July 18th a Thursday appointment time was 7am. So she goes about her morning and afternoon thereafter in pain unsure as to why. She makes it home I took one look at her and knew something wasn’t right. Her face was so swollen and she could barely talk. I looked in her mouth and omg 😱 the wires to her braces are cutting into her mouth…One side looked like a hook and the other side a needle. Apparently the person doing her braces was too busy running her mouth training someone and was trying to show out and butchered my wife. So they bring her back in and you would think now this should go smooth from here on. Well, it didn’t wifey face was even more swollen but the office closed at noon that following Friday. So she had to suffer the entire weekend…swollen face, unbearable pain, barely able to speak, eat and uncontrollable drooling. Yes, a very uncomfortable birthday weekend for her she was miserable and crying and crying off and on the entire weekend. So Monday finally arrives. I overheard my wife talking to the office manager I believe and whoever it was on the other end was rude and dismissive. So they eventually bring her back into the office and what do u know…apparently the braces installed were too long. When explains the unbearable pain…the wire was cutting/stabbing/digging into her jaw. A doctor explained etc and apologized on behalf of the staff. The doctor prescribed and antibiotic mouthwash to prevent infection. However, my wife works in the medical field and she knows it’s already infected. There is a sign of infection on the mouth gauzes she purchased and she still is in severe pain. Our next move is to call our primary Doctor or go to an urgent care and explain the situation and hopefully be given an digestible antibiotic. This is totally unacceptable and all spiraled from negligence. My advice to you is to shop around and read the reviews before making any decisions. God bless. (Update) Braces put in on Thrusday and ER trip the following Tuesday. ER doctor was shocked and puzzled. Long story short…prescribed 3 meds to treat severe condition caused by negligence when braces were installed. Photos are from the unnecessary ER visit that didn’t have to happen if she was taken care of properly in the beginning and there after.
All three of my boys have had Dr. Jeff as their orthodontist and we couldn’t be happier! Everyone in the office has always been super friendly and easy to work with - especially for my son with special needs. They take their time to explain what they are doing and were always very thorough at answering any questions we had. If we had it to do all over again we would 100% choose Amazing Smiles!!!
I called to schedule an appointment to determine if this was the right clinic for our needs as a family, but they are more interested in building a profile and collecting all of your personal information in order to create a quote. That was really off putting. Even after explaining that what I need is basically a retainer, the front desk insisted on collecting all this information that she absolutely has to have prior to the “free appointment”. I opted for another local orthodontist because they are able to let you come in and have a consultation and receive pricing and both the provider and the patient can determine if it is a good fit.
The customer service was 10/10. Everything was great. Thanks to VJ she was very passionate about her work. She took her time and made sure that I was comfortable. The whole team was amazing. No wonder they are called Amazing Smiles. I feel Amazing.
Amazing smiles is top notch in every way possible! Every single time we walked into the office we were met with smiles and warm welcome. My daughter is very happy with how her teeth look now and owes it all to the great staff. I highly recommend them!