Took my daughter here because I had a decent experience myself in the past when I had to pay cash for my own braces. My daughter has insurance and they are in network. They’re supposed to accept the insurance as 100% payment as per their contract with my insurance company, which they themselves negotiated for. They tried to side bill me an additional 4k+ for my daughter’s braces illegally. Spoke with my insurance and they called and confirmed this with the office. They flat out refused to honor their contract and are more than likely illegally up charging other patients as well. Filed a complaint with the OPD and the NY dental association for their conduct. I would stay far away from this place. They also started charging almost double what they used to charge just last year. I know prices change because of our economy, BUT going from 4k to 7.5k is a huge jump and is unwarranted and does a disservice to the community of CP. Current patients, I would definitely check with your insurance company to see if they have a 100% coverage contract with them and see if they’re illegally side billing you.
Edit update: I raised it to 4 stars from 1
Since speaking with the office the coordinator, they weren’t familiar with my insurance as they stated they believed that since most insurance companies cover only 50% and the rest is out of pocket that mine was the same even though I explained it to them and so did the insurance representative. We all make mistakes and they have since corrected the issue with a few back and forth emails. We will see what happens now when going through the process of treatment and payment.
Amanda
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April 29, 2024
Good luck getting anything done if you have insurance (they use a 3rd party biller). Went in for a consultation at the beginning of January and decided I was going to move forward. April comes (3 months later) and there is STILL NO ANSWER as what my insurance will cover. Back and forth phone calls to this place, and my insurance company spanning 2 months! My insurance company kept saying they are submitting the claim wrong, and not only that, they kept submitting claims! I had 8 separate claims pending from this place! I kept calling Adirondack to get it right and try to find out what was going on. Adirondack said they use a 3rd party biller and there was no way for me to contact them directly to get answers myself.
Not only that, but they billed my insurance for something that has fully processed and have claimed money for services I never used. I'm still waiting for that money back.
Went to a new orthodontist and had my braces on within a week of the consultation!
I do not recommend this place if you have insurance.
Cheryl DiNovo
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December 21, 2023
We've had a GREAT experience at the Clifton Park location. Not only were the staff kind, patient and efficient but my son left there every time feeling comfortable and happy with his appointments. If we needed to reschedule to a different time the front staff were so friendly and we always got an appointment for a time that fit our schedule. I would 10/10 recommend this office!
Heather Flanigan-Garrett
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December 04, 2023
Have had a wonderful experience at the Clifton Park office! Dr. DeMeo was great to meet with, explained his course of treatment and made our family feel welcomed to be at the practice. Appreciate an office that keeps its schedule on track and on time. Staff members are warm and friendly and went above and beyond to get us in for a quick appointment. If your kiddo has to have orthodontic work, this is the place to go!
Leah
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May 30, 2023
My daughter went to different dentists to get consultation for her teeth and this place is the third one. We're glad that we found this place because the service from consultation and to giving my daughter treatment right away were thorough and explained well. The treatment coordinator,Katy, is outstanding! She helped us understand the insurance aspect and facilitated very well when we have questions. Dr. Berenshteyn and his team were thorough and made my daughter at ease during the first treatment. We're looking forward to seeing them for succeeding treatments until it's finished. The service, from the front office to the doctor and his team and after the appointment , was satisfactory. I highly recommend this place! It's worth the drive.
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Took my daughter here because I had a decent experience myself in the past when I had to pay cash for my own braces. My daughter has insurance and they are in network. They’re supposed to accept the insurance as 100% payment as per their contract with my insurance company, which they themselves negotiated for. They tried to side bill me an additional 4k+ for my daughter’s braces illegally. Spoke with my insurance and they called and confirmed this with the office. They flat out refused to honor their contract and are more than likely illegally up charging other patients as well. Filed a complaint with the OPD and the NY dental association for their conduct. I would stay far away from this place. They also started charging almost double what they used to charge just last year. I know prices change because of our economy, BUT going from 4k to 7.5k is a huge jump and is unwarranted and does a disservice to the community of CP. Current patients, I would definitely check with your insurance company to see if they have a 100% coverage contract with them and see if they’re illegally side billing you. Edit update: I raised it to 4 stars from 1 Since speaking with the office the coordinator, they weren’t familiar with my insurance as they stated they believed that since most insurance companies cover only 50% and the rest is out of pocket that mine was the same even though I explained it to them and so did the insurance representative. We all make mistakes and they have since corrected the issue with a few back and forth emails. We will see what happens now when going through the process of treatment and payment.
Good luck getting anything done if you have insurance (they use a 3rd party biller). Went in for a consultation at the beginning of January and decided I was going to move forward. April comes (3 months later) and there is STILL NO ANSWER as what my insurance will cover. Back and forth phone calls to this place, and my insurance company spanning 2 months! My insurance company kept saying they are submitting the claim wrong, and not only that, they kept submitting claims! I had 8 separate claims pending from this place! I kept calling Adirondack to get it right and try to find out what was going on. Adirondack said they use a 3rd party biller and there was no way for me to contact them directly to get answers myself. Not only that, but they billed my insurance for something that has fully processed and have claimed money for services I never used. I'm still waiting for that money back. Went to a new orthodontist and had my braces on within a week of the consultation! I do not recommend this place if you have insurance.
We've had a GREAT experience at the Clifton Park location. Not only were the staff kind, patient and efficient but my son left there every time feeling comfortable and happy with his appointments. If we needed to reschedule to a different time the front staff were so friendly and we always got an appointment for a time that fit our schedule. I would 10/10 recommend this office!
Have had a wonderful experience at the Clifton Park office! Dr. DeMeo was great to meet with, explained his course of treatment and made our family feel welcomed to be at the practice. Appreciate an office that keeps its schedule on track and on time. Staff members are warm and friendly and went above and beyond to get us in for a quick appointment. If your kiddo has to have orthodontic work, this is the place to go!
My daughter went to different dentists to get consultation for her teeth and this place is the third one. We're glad that we found this place because the service from consultation and to giving my daughter treatment right away were thorough and explained well. The treatment coordinator,Katy, is outstanding! She helped us understand the insurance aspect and facilitated very well when we have questions. Dr. Berenshteyn and his team were thorough and made my daughter at ease during the first treatment. We're looking forward to seeing them for succeeding treatments until it's finished. The service, from the front office to the doctor and his team and after the appointment , was satisfactory. I highly recommend this place! It's worth the drive.