If I could give 0 stars I would. Staff is very rude the billing lady Kimberly does not know what she is doing has an attitude problem and wrongfully sent me to collections. The front desk associate Evelyn never greets me and always has an attitude. They threaten to terminate my dental services because I wrote a bad review before on the office which I will be putting back up. I felt targeted after that and after all they still told me I couldn’t come back which I feel like they wanted to do in the first place money hungry individuals. Overall I do not recommend at all I very much felt out of place in this office and wish I never went there!
Ashley Blansit
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April 10, 2024
I will start by saying that the orthodontist and all of the dental assistants are great. My husband and I personally used Dr. Dresslers office as teens and that is why we chose this office. HOWEVER. The front desk employee specifically(Ellyn , I believe) is EXTREMELY rude and unprofessional. Despite the last years worth of bad attitude, lack of information, hateful and rude demeanor, this was our most recent visit (4/8/24) Arriving to my daughters appointment, we were searching for the restroom key and unable to find it in the typical location, I tried the door. It was locked. I went back up to the desk and she proceeded to slam the key on the desk with no words.
While my daughter had her adjustment, I spoke with the financial coordinator regarding a change in our coverage. As I finished that conversation and approached the front desk to pre-book, Ellyn, very rudely and abrasively said “June 3rd” without any other eye contact or words, in regards to scheduling my daughter’s next appointment. I was unable to speak with the DA, as I was speaking to another employee so I asked If anyone said how much longer we should expect for my daughter’s braces. She responded “no, he didn’t say” so looking for a response, I ask “okay….. is there anyone that can tell me?” The rebuttal being “her chart says 18-24 months” and I never received actual information from the orthodontist or any DA.
With that being said had I not paid in full, I would absolutely be finding another orthodontic office for my daughter. STRICTLY due to the rude demeanor of the front desk staff. This has been a chronic issue for the past year unfortunately with no avail.
The front desk should work on being as friendly and professional as they were when we paid IN FULL on my daughter’s consultation… They definitely had their customer service voices and faces on then.
Kelly Cox
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March 21, 2024
Dr. Dresslers office is awesome, my Daugther’s braces were done by them and they did wonderful! My son just had his put on and I’m sure the results will be just as great! Highly recommend!
Robert Bedwell
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August 20, 2023
This is our second child getting braces here and they are phenomenal again! Staff is always great! Dr Dressler really knows his stuff. He is quite funny as well. My kids love them! Well worth the money!
The Spivey’s
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March 09, 2023
We immediately felt very welcomed by their staff. Dr. Dressler took the time to explain in detail what to expect over the next 2 years of this journey and quickly got us in for her appointment to put on her braces. An area where they truly excelled was their office manager took the time to call our insurance company and obtain all of the information including their her actual policy information since we had just changed companies and didn’t have the cards yet. She had in minutes what could’ve taken weeks potentially!! We also had established an expense account to go towards health costs and she helped us track that down with the utmost patience and diligence. I love the sense of family amongst the staff, and their office is very clean and love that they diffuse yummy smelling essential oils vs harsh scents; so being someone who’s very sensitive to chemicals, this made a good impression. My daughter loves her braces, ands they got us in immediately when we needed a quick repair . I know we made the right decision going with Dresslers office, and not knowing where to start, since we are brand new to the area and knew no one. A true gem and win!
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If I could give 0 stars I would. Staff is very rude the billing lady Kimberly does not know what she is doing has an attitude problem and wrongfully sent me to collections. The front desk associate Evelyn never greets me and always has an attitude. They threaten to terminate my dental services because I wrote a bad review before on the office which I will be putting back up. I felt targeted after that and after all they still told me I couldn’t come back which I feel like they wanted to do in the first place money hungry individuals. Overall I do not recommend at all I very much felt out of place in this office and wish I never went there!
I will start by saying that the orthodontist and all of the dental assistants are great. My husband and I personally used Dr. Dresslers office as teens and that is why we chose this office. HOWEVER. The front desk employee specifically(Ellyn , I believe) is EXTREMELY rude and unprofessional. Despite the last years worth of bad attitude, lack of information, hateful and rude demeanor, this was our most recent visit (4/8/24) Arriving to my daughters appointment, we were searching for the restroom key and unable to find it in the typical location, I tried the door. It was locked. I went back up to the desk and she proceeded to slam the key on the desk with no words. While my daughter had her adjustment, I spoke with the financial coordinator regarding a change in our coverage. As I finished that conversation and approached the front desk to pre-book, Ellyn, very rudely and abrasively said “June 3rd” without any other eye contact or words, in regards to scheduling my daughter’s next appointment. I was unable to speak with the DA, as I was speaking to another employee so I asked If anyone said how much longer we should expect for my daughter’s braces. She responded “no, he didn’t say” so looking for a response, I ask “okay….. is there anyone that can tell me?” The rebuttal being “her chart says 18-24 months” and I never received actual information from the orthodontist or any DA. With that being said had I not paid in full, I would absolutely be finding another orthodontic office for my daughter. STRICTLY due to the rude demeanor of the front desk staff. This has been a chronic issue for the past year unfortunately with no avail. The front desk should work on being as friendly and professional as they were when we paid IN FULL on my daughter’s consultation… They definitely had their customer service voices and faces on then.
Dr. Dresslers office is awesome, my Daugther’s braces were done by them and they did wonderful! My son just had his put on and I’m sure the results will be just as great! Highly recommend!
This is our second child getting braces here and they are phenomenal again! Staff is always great! Dr Dressler really knows his stuff. He is quite funny as well. My kids love them! Well worth the money!
We immediately felt very welcomed by their staff. Dr. Dressler took the time to explain in detail what to expect over the next 2 years of this journey and quickly got us in for her appointment to put on her braces. An area where they truly excelled was their office manager took the time to call our insurance company and obtain all of the information including their her actual policy information since we had just changed companies and didn’t have the cards yet. She had in minutes what could’ve taken weeks potentially!! We also had established an expense account to go towards health costs and she helped us track that down with the utmost patience and diligence. I love the sense of family amongst the staff, and their office is very clean and love that they diffuse yummy smelling essential oils vs harsh scents; so being someone who’s very sensitive to chemicals, this made a good impression. My daughter loves her braces, ands they got us in immediately when we needed a quick repair . I know we made the right decision going with Dresslers office, and not knowing where to start, since we are brand new to the area and knew no one. A true gem and win!