Everyone here is so kind and professional! I highly recommend this office if your child needs braces. I didn't have insurance and they had a payment plan I could afford. The staff is friendly and respectful. The office is very modern and nice. I would give more than 5 stars if I could.
Bradley McCurry Gilreath
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July 16, 2024
This is actually Lindsay Flynn. We love everyone here especially Mariah! My 11 yr old daughter was apprehensive and she has made her feel so comfortable!! Love her to pieces!!
Silas Friedman
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April 22, 2024
I honestly do not recommend this place. I’ve gone here since I was a young child and have recently had nothing but issues. I accidentally broke one of my front brackets off. Rather than fixing it, they kept insisting it was fine and would not put it back on despite the couple of emergency appointments I scheduled. The day I was supposed to get my braces off, they finally agreed my tooth had shifted and I had to keep them on for at least an extra month. Since that tooth was newly shifted into the correct place, it was prone to shifting post braces. They messed up my bottom retainer which left me without one for long enough that my tooth shifted forward some, but at that point I was not willing to get them put back on. Fast forward to now, I accidentally broke my bottom retainer and needed a new one. They have already messed up my retainer 3 times in a row and I am still without one. They even took a scan and it still did not fit. I have this one molar that has a little spike in the middle due to one of my baby teeth not coming out fully. They somehow have continuously not put that in my retainer. I genuinely think they removed it from the scan assuming it was an error, but I do not know why they would think that since it’s an exact image of my mouth. At this point I’m just disappointed and will hopefully get my new retainer somewhere else.
Sonia Roberts
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July 29, 2024
Omg, I just love Mariah she is so amazing and professional.. She's very sweet and always makes me smile..Great person.. Thank you..
hollie gribble
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July 15, 2024
If no stars were an option, that’s what I would give. I got braces with Dr. Hicks due to my severe underbite. I was wanting to have facial reconstruction surgery because my pain is so severe. This was all communicated at my consultation. Once my teeth were almost aligned for surgery, I was referred to an oral surgeon by Dr. Hicks. That’s when I was informed by a doctor there that I should’ve had a scan done before getting braces to make sure my growth plates were done growing in my jaw. Unfortunately, I was not done growing, and Dr. Hicks never made sure I was even ready for braces to begin with.
It seems as if it should be against his practice to allow a patient to receive braces when they are not ready for them. All I got from this orthodontic office was more damage. For example, having braces on for years when not needed has caused serious damage to the roots of my teeth. I thought this office was going to make this situation right. I made an appointment to revisit and see where I was timeline-wise. When I got my confirmation call, the woman was very upset that I refused to give her payment/medical information, and she hung up on me. I am extremely upset that this place has caused physical damage to my body and treats me so disrespectfully.
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11221 W Point Dr, Knoxville, TN 37934, USA
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Everyone here is so kind and professional! I highly recommend this office if your child needs braces. I didn't have insurance and they had a payment plan I could afford. The staff is friendly and respectful. The office is very modern and nice. I would give more than 5 stars if I could.
This is actually Lindsay Flynn. We love everyone here especially Mariah! My 11 yr old daughter was apprehensive and she has made her feel so comfortable!! Love her to pieces!!
I honestly do not recommend this place. I’ve gone here since I was a young child and have recently had nothing but issues. I accidentally broke one of my front brackets off. Rather than fixing it, they kept insisting it was fine and would not put it back on despite the couple of emergency appointments I scheduled. The day I was supposed to get my braces off, they finally agreed my tooth had shifted and I had to keep them on for at least an extra month. Since that tooth was newly shifted into the correct place, it was prone to shifting post braces. They messed up my bottom retainer which left me without one for long enough that my tooth shifted forward some, but at that point I was not willing to get them put back on. Fast forward to now, I accidentally broke my bottom retainer and needed a new one. They have already messed up my retainer 3 times in a row and I am still without one. They even took a scan and it still did not fit. I have this one molar that has a little spike in the middle due to one of my baby teeth not coming out fully. They somehow have continuously not put that in my retainer. I genuinely think they removed it from the scan assuming it was an error, but I do not know why they would think that since it’s an exact image of my mouth. At this point I’m just disappointed and will hopefully get my new retainer somewhere else.
Omg, I just love Mariah she is so amazing and professional.. She's very sweet and always makes me smile..Great person.. Thank you..
If no stars were an option, that’s what I would give. I got braces with Dr. Hicks due to my severe underbite. I was wanting to have facial reconstruction surgery because my pain is so severe. This was all communicated at my consultation. Once my teeth were almost aligned for surgery, I was referred to an oral surgeon by Dr. Hicks. That’s when I was informed by a doctor there that I should’ve had a scan done before getting braces to make sure my growth plates were done growing in my jaw. Unfortunately, I was not done growing, and Dr. Hicks never made sure I was even ready for braces to begin with. It seems as if it should be against his practice to allow a patient to receive braces when they are not ready for them. All I got from this orthodontic office was more damage. For example, having braces on for years when not needed has caused serious damage to the roots of my teeth. I thought this office was going to make this situation right. I made an appointment to revisit and see where I was timeline-wise. When I got my confirmation call, the woman was very upset that I refused to give her payment/medical information, and she hung up on me. I am extremely upset that this place has caused physical damage to my body and treats me so disrespectfully.