Around October I had a cavity filled and what they call a cap tooth done. I had paid for everything they told me the insurance would not cover. Then today, I get a call from the office confirming an appointment I had and the lady explained that I still owed almost $300! I am confused on how that came about, after the money I paid and filing through the insurance? I will never again step foot in this office to have any type of work done since I only had a tooth filled not restored and have to pay this amount!
I will say that the staff is very nice and helpful when I went to my appointment.
Mechelle Rozema
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May 01, 2024
I broke my front tooth late Tuesday afternoon around 3:30pm. I moved to Columbia SC about 1 year ago. I have not made it a priority to find a new dentist. I have passed Irmo Smiles many times traveling around town. I always commented on how nice the office looked and would say to myself, "I need to make an appointment at Irmo Smiles to have my teeth cleaned". Well, unfortunately I needed a dentist for an emergency procedure before I established myself as a patient at a local dentist office. I called Irmo Smiles on Tuesday after 3:30 pm and explained what I needed. The front office was very professional and also calming. I provided the details of my emergency and was pleasantly surprised they were willing to work me in on Wednesday morning. Lorraine in the front office greeted me Wednesday morning, provided a tour of the dental office and gave background information on the over 90 years of experience between the 3 dentists who were the providers at Irmo Smiles. Robin, the dental hygienist who worked with me has been at Irmo Smiles for over 13 years. Robin was kind, funny and very professional. Robin explained the procedure to me and began prepping my tooth for the temporary crown ( My front tooth...yikes, it was concerning to me that the crown might not match my other teeth). Robin assured me, they only use a state of the art lab and my permanent crown would be a perfect match. I then met Dr. Raman and she was a delight. I have never met a more personable, beautiful dentist (not just outer beauty but inner beauty) in my life. I felt like I had know Robin and Dr. Raman for many years. The procedure was painless and great care was given to make sure my temporary crown looked natural. Robin went above and beyond to shape my temporary crown as close as possible to my other front tooth. I have found my new dentist. I have always taken great care of my teeth and have had several dentists throughout my life. I have never been so impressed with a dentist and the staff that assist with patients, as I was today. I recommend Irmo Smiles to anyone new to the Columbia SC area or anyone looking to replace a current dentist who just doesn't meet your standards. Thank you Irmo Smiles!!
Ashley Warren
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February 14, 2024
WARNING-GO SOMEWHERE ELSE! Beautiful location! I would not trust the Financial Aspect of this business at all! They will tell you that your insurance will pay you via check and that's what insurance will pay them. You go in and give them that money and they claim the insurance didn't cover it at all and then want to come after you for the FULL price without insurance. IF INSURANCE DENIED IT WHY DID THEY SEND ME A CHECK TO PAY YOU, THAT I GAVE YOU!? My mother has Medicare and an extremely good plan. We cancelled our whole family after this and unreferred our friends.
Jeremy Williamson
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September 13, 2023
We have gone here for years and never had any problems, but now almost every time we go, it takes 2 to 3 times longer than it should because they are overbooked and stretched too thin. The actual quality of work hasn’t diminished, but the overly lengthy visits are making me consider going elsewhere.
Yvonne Knox
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June 07, 2023
If I could give a -0 I would. This company is not good!!!
I had two tooth extracted, when the feeling came back, I felt something sharp, the doctor had left some of the tooth in my mouth.
I had overpaid for the amount of $59.00 cause of no change, was going to put it on my next visit.
But I never did go back. I cancel all appointments with them.
I haven’t receive no outstanding bills from them. Now they want give me my refund back! I’m filing a claim against this company with BBB!!!
This company is full of bull junk.
That’s not how you treat people.
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7321 St Andrews Rd, Irmo, SC 29063, USA
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Around October I had a cavity filled and what they call a cap tooth done. I had paid for everything they told me the insurance would not cover. Then today, I get a call from the office confirming an appointment I had and the lady explained that I still owed almost $300! I am confused on how that came about, after the money I paid and filing through the insurance? I will never again step foot in this office to have any type of work done since I only had a tooth filled not restored and have to pay this amount! I will say that the staff is very nice and helpful when I went to my appointment.
I broke my front tooth late Tuesday afternoon around 3:30pm. I moved to Columbia SC about 1 year ago. I have not made it a priority to find a new dentist. I have passed Irmo Smiles many times traveling around town. I always commented on how nice the office looked and would say to myself, "I need to make an appointment at Irmo Smiles to have my teeth cleaned". Well, unfortunately I needed a dentist for an emergency procedure before I established myself as a patient at a local dentist office. I called Irmo Smiles on Tuesday after 3:30 pm and explained what I needed. The front office was very professional and also calming. I provided the details of my emergency and was pleasantly surprised they were willing to work me in on Wednesday morning. Lorraine in the front office greeted me Wednesday morning, provided a tour of the dental office and gave background information on the over 90 years of experience between the 3 dentists who were the providers at Irmo Smiles. Robin, the dental hygienist who worked with me has been at Irmo Smiles for over 13 years. Robin was kind, funny and very professional. Robin explained the procedure to me and began prepping my tooth for the temporary crown ( My front tooth...yikes, it was concerning to me that the crown might not match my other teeth). Robin assured me, they only use a state of the art lab and my permanent crown would be a perfect match. I then met Dr. Raman and she was a delight. I have never met a more personable, beautiful dentist (not just outer beauty but inner beauty) in my life. I felt like I had know Robin and Dr. Raman for many years. The procedure was painless and great care was given to make sure my temporary crown looked natural. Robin went above and beyond to shape my temporary crown as close as possible to my other front tooth. I have found my new dentist. I have always taken great care of my teeth and have had several dentists throughout my life. I have never been so impressed with a dentist and the staff that assist with patients, as I was today. I recommend Irmo Smiles to anyone new to the Columbia SC area or anyone looking to replace a current dentist who just doesn't meet your standards. Thank you Irmo Smiles!!
WARNING-GO SOMEWHERE ELSE! Beautiful location! I would not trust the Financial Aspect of this business at all! They will tell you that your insurance will pay you via check and that's what insurance will pay them. You go in and give them that money and they claim the insurance didn't cover it at all and then want to come after you for the FULL price without insurance. IF INSURANCE DENIED IT WHY DID THEY SEND ME A CHECK TO PAY YOU, THAT I GAVE YOU!? My mother has Medicare and an extremely good plan. We cancelled our whole family after this and unreferred our friends.
We have gone here for years and never had any problems, but now almost every time we go, it takes 2 to 3 times longer than it should because they are overbooked and stretched too thin. The actual quality of work hasn’t diminished, but the overly lengthy visits are making me consider going elsewhere.
If I could give a -0 I would. This company is not good!!! I had two tooth extracted, when the feeling came back, I felt something sharp, the doctor had left some of the tooth in my mouth. I had overpaid for the amount of $59.00 cause of no change, was going to put it on my next visit. But I never did go back. I cancel all appointments with them. I haven’t receive no outstanding bills from them. Now they want give me my refund back! I’m filing a claim against this company with BBB!!! This company is full of bull junk. That’s not how you treat people.