The care we received there was generally fine, and the staff are friendly. However, I want to caution anyone who has dental insurance that requires patients to pay upfront and be reimbursed after the office submits paperwork. Comprehensive Dental Care submitted our claims well over 4 months after our visits, past the window required by our insurance. Our insurance thus denied these claims, and we ended up having to pay fully for these visits. The office staff seem surprised and disappointed with the insurance company, and normally I can empathize regarding insurance companies - but submitting claims well over 4 months after a visit is unacceptable. We should have been more proactive as patients, but we also trusted Comprehensive Dental Care to take care of this for us, and they did not.
Gianna Pecora
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May 09, 2024
All staff was welcoming, kind, and friendly from beginning to start! My exam was very detailed and I felt well taken care of. Dr. Rojas made me feel comfortable and explained everything to me and came up with a treatment plan for me. Derek also explained everything well and made me feel at ease while he cleaned my teeth. Thank you Comprehensive Dental for making me feel like I am in good hands under your care! :)
Shamima
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May 15, 2024
We trusted Doctor Andrew Martin at first. He he appeared to be Indian ethnicity, cordial, kind and most of all their office manager had book our appointment on very next day when my husband had a tooth infection. We thought we were in good hands. But on our second visit we had discovered that we were not in good hand.
He gave us a treatment plan, which was around forty five hundred dollar plan. We did not know him. So, we have completed about three tooth on first visit, to see his work, which was about $1500, and if we were comfortable then return for the next.
What Doctor Andrew did was while he put the filling for one damage tooth, he 'unnecessarily' scrapped off the good part. All he needed to do was fill up the filling a little higher, to match up the level, but he chose not to fill up the gap, instead, he scrapped off / down the good part of the teeth to match to the lower level of the filling. That was an willful act to damaged the tooth. Probably to make sure we continue to visit for repair. This action I did not find as part of 'care.' It appeared as 'greed.'
Mr. Martin wanted us to use the red wash to timid the sensation, and assured us that it will go away in a week. His office manager did call us about a week later, but not for follow up, not for patient's well being, for to set up the next appointment. The number on your file is my number, not the patient who cannot speak English because I am his emergency contact. And do you have any doubt that I cannot speak 'English,' and misunderstanding on our part !? It was first week of October 2023, when we spoke with the office manager, she took note, but as of today, May 14, 2024, we have never heard back from Mr. Martin, and or his office manager.
We waited about a month but that sensation did not go away, called the office but the manager did not pick up my call. The receptionist assured that she will call us back, but she did not. Patient cannot eat anything on that side, forget about chewing. Even room temperature water bother him, and this never was any problem before we visited Mr. Martin's office. The Patient cannot eat, chew anything by tooth ever since.
January 23, 2024, I stopped by the office to pick up the record, and the manager startled to see me. When I told her that you guys did not call us back, and she was ashamed to hear that the doctor did not follow up with us.
Tooth is not like hair, or nail that it will re-grow. This damage is unrepairable, and he will have to live with it. When you see people in ethnic cloths, means still rusty, have not seen what a good dentist should be like, so, just manipulate the game.
In short, according to our experience, 'not trust worthy.'
jason anthony
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May 07, 2024
I can't say enough about Dr. Andrew Martin, his staff and Comprehensive Dental Care. Dr. Martin gave me a smile that I can be proud of. The crowns on my front teeth look incredible. Perfect shape, color, everything. I was not expecting to be so happy with the results. I find myself smiling more now. The detail and precision this team achieves is second to none. In addition to Dr. Martin being a master, his staff is great too. Trae assisted and was a joy to work with and highly skilled. Theresa is my go-to every 6 months to keep my teeth healthy and looking great. She is gentle, focused and very detail oriented. Tracey is amazing as well and really cares about patient satisfaction. And of course Danielle at the front who epitomizes great customer service and efficiency. Thank you all. Keep up the great work.
Wilberton Joseph
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June 24, 2024
Tracey is awesome! As well as the entire staff at Comprehensive Dental Care! Everyone is very personable and makes you feel right at home. If you don’t have a Dental Home I absolutely recommend!
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The care we received there was generally fine, and the staff are friendly. However, I want to caution anyone who has dental insurance that requires patients to pay upfront and be reimbursed after the office submits paperwork. Comprehensive Dental Care submitted our claims well over 4 months after our visits, past the window required by our insurance. Our insurance thus denied these claims, and we ended up having to pay fully for these visits. The office staff seem surprised and disappointed with the insurance company, and normally I can empathize regarding insurance companies - but submitting claims well over 4 months after a visit is unacceptable. We should have been more proactive as patients, but we also trusted Comprehensive Dental Care to take care of this for us, and they did not.
All staff was welcoming, kind, and friendly from beginning to start! My exam was very detailed and I felt well taken care of. Dr. Rojas made me feel comfortable and explained everything to me and came up with a treatment plan for me. Derek also explained everything well and made me feel at ease while he cleaned my teeth. Thank you Comprehensive Dental for making me feel like I am in good hands under your care! :)
We trusted Doctor Andrew Martin at first. He he appeared to be Indian ethnicity, cordial, kind and most of all their office manager had book our appointment on very next day when my husband had a tooth infection. We thought we were in good hands. But on our second visit we had discovered that we were not in good hand. He gave us a treatment plan, which was around forty five hundred dollar plan. We did not know him. So, we have completed about three tooth on first visit, to see his work, which was about $1500, and if we were comfortable then return for the next. What Doctor Andrew did was while he put the filling for one damage tooth, he 'unnecessarily' scrapped off the good part. All he needed to do was fill up the filling a little higher, to match up the level, but he chose not to fill up the gap, instead, he scrapped off / down the good part of the teeth to match to the lower level of the filling. That was an willful act to damaged the tooth. Probably to make sure we continue to visit for repair. This action I did not find as part of 'care.' It appeared as 'greed.' Mr. Martin wanted us to use the red wash to timid the sensation, and assured us that it will go away in a week. His office manager did call us about a week later, but not for follow up, not for patient's well being, for to set up the next appointment. The number on your file is my number, not the patient who cannot speak English because I am his emergency contact. And do you have any doubt that I cannot speak 'English,' and misunderstanding on our part !? It was first week of October 2023, when we spoke with the office manager, she took note, but as of today, May 14, 2024, we have never heard back from Mr. Martin, and or his office manager. We waited about a month but that sensation did not go away, called the office but the manager did not pick up my call. The receptionist assured that she will call us back, but she did not. Patient cannot eat anything on that side, forget about chewing. Even room temperature water bother him, and this never was any problem before we visited Mr. Martin's office. The Patient cannot eat, chew anything by tooth ever since. January 23, 2024, I stopped by the office to pick up the record, and the manager startled to see me. When I told her that you guys did not call us back, and she was ashamed to hear that the doctor did not follow up with us. Tooth is not like hair, or nail that it will re-grow. This damage is unrepairable, and he will have to live with it. When you see people in ethnic cloths, means still rusty, have not seen what a good dentist should be like, so, just manipulate the game. In short, according to our experience, 'not trust worthy.'
I can't say enough about Dr. Andrew Martin, his staff and Comprehensive Dental Care. Dr. Martin gave me a smile that I can be proud of. The crowns on my front teeth look incredible. Perfect shape, color, everything. I was not expecting to be so happy with the results. I find myself smiling more now. The detail and precision this team achieves is second to none. In addition to Dr. Martin being a master, his staff is great too. Trae assisted and was a joy to work with and highly skilled. Theresa is my go-to every 6 months to keep my teeth healthy and looking great. She is gentle, focused and very detail oriented. Tracey is amazing as well and really cares about patient satisfaction. And of course Danielle at the front who epitomizes great customer service and efficiency. Thank you all. Keep up the great work.
Tracey is awesome! As well as the entire staff at Comprehensive Dental Care! Everyone is very personable and makes you feel right at home. If you don’t have a Dental Home I absolutely recommend!