Northlake Charlotte Dentistry 
10125 Perimeter Pkwy, Charlotte, NC 28216, USA
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10125 Perimeter Pkwy, Charlotte, NC 28216, USAFind The BEST Dentist In Your Community & Rate Your Experience!
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Subject: Concern Regarding Recent Interaction with Staff Dear Sir/Madam, I am writing to express my concern regarding a recent interaction with one of your staff members, Stacy. I called to set up an appointment, and after Stacy completed the scheduling, I asked her about my son’s upcoming appointment. Unfortunately, she hung up on me before I could finish speaking. I called back to inquire why she had hung up, and during this second call, Stacy was quite rude. I felt she was speaking down to me, so I requested to speak with her manager. Instead of addressing my concerns, she claimed I was being disrespectful, which I found very upsetting given her initial rudeness. It has now been over two weeks, and I have yet to hear from her manager. This lack of response is disappointing and unprofessional. If this issue is not addressed promptly, I will reconsider my recommendations and may also withdraw my family’s patronage from your practice. I believe that all patients deserve to be treated with respect and courtesy. If personal issues are affecting Stacy’s behavior at work, they should be left at the door to ensure professional interactions with patients. I look forward to your prompt response and resolution of this matter.
Recently went here to get a tooth extracted . Was extremely nervous but Dr.Mo (or Moe) was excellent. He made me feel comfortable. He was extremely patient and nice. Along with the DA I believe her name was Deja. They were both amazing. The Dr. was very knowledgeable considering he looks extremely young which I was kind of concerned about at first, nevertheless he made the process so good. He kept talking to me to relieve the nerves and also talking me through the process which really helped. The process was really quick and painless. Almost day 2 and not in any pain, praying that it continues. I will continue to come here and would love to continue to have Dr.Mo as my dentist. And the front staff was great as well, very nice and ready to answer any questions. Great customer service across the board! Would highly recommend this place and Dr.Mo.
I’m a new patient and I must say, my experience from scheduling my appointment to the days of my visits was phenomenal! Denise at the front desk is a joy! Very courteous and professional. She made me feel as if I was a long time patient. The dental staff was just as phenomenal! Very courteous, made me feel relaxed and was very informative! Dr. Khondoker was absolutely AMAZING! He took the time to explain my dental health, detailed options and was VERY informative and patient. I had a tooth extracted and he was gentle, quick and the procedure was pain free! You can tell he loves his job! They chose the correct name for their practice! Thank you for your compassion and expertise! I will definitely keep coming back.
I am a new pt here. I loved my visit with Robin for a cleaning. Camilla and Denice up front were so relaxed and friendly. Never pushed me do money. I recommend them 100%!
The front desk staff especially Denice is always so pleasant and thorough. I'm pleased with the services the practitioners provide. The Dentists have a friendly disposition and explain the treatment plan thoroughly.