Came in for Invisalign update. Used to go to the Georgetown location but this Beaumont office is so much closer to where I work. Dr. Megan McHugh has the best bedside manner out of many docs I’ve dealt with. Her assistant Holly was great and helpful. Rachel and Angela at the front were very courteous and kind. Keep up the good works!
Would not recommend to ANYONE. They tell you what you want to hear to get you locked into payments, they say one thing to your face, and have very different things in the contract you sign. And unfortunately you are the only side held to your obligations. Was quoted a 24 month plan for my braces. Paid my down payment, started my plan and made all of my payments on time and in full. At the end of the 24 months they are still quoting me at least another 12 months in treatment (not because of anything on my end, I came to every visit when the visit was needed and even reminded them multiple times of what they originally quoted me verses where we were currently at, which they told me to do but again if you are doing your best in a timely manner why would you recommend your patients to continuously remind you of the timeframe???), but at this point my payments are complete and paid in full. Thousands of dollars out of pocket. A few months down the road I discuss POSSIBLY moving out of state with them and was told I would receive a large chunk of my payments back to cover the estimated remaining 12 months in treatment with a new orthodontist. With this information we decide to make the move, 10 hours away. Spoke with not one, not two, but THREE different associates in office on multiple occasions who ALL said the said THE SAME thing about getting a portion of my money back since I would need to start with a new office and were so far off schedule from the 24 months they quoted me. I was given a lady named Barb’s card and told if I have not received my refund in a few weeks to call her. Took me almost 2 weeks to actually be able to speak to Barb only for her to tell me I would be getting nothing back since the office’s obligation was the 24 months and now I’m outside of the 24 months. Basically said sorry the office lied to you, not our problem. This office only cares about getting your money, NOT about actually taking care of you or doing so in a timely manner.
White Greet & Many are staff is amazing. Also friendly and always willing to work with your schedule. My entire family has now used them too correct all our teeth issue.
We went to the wrong location so we were obviously late. No problem for the WGM Team: they let us show up 20 minutes late without a hitch. Hope could have reacted in a number of ways, but she was so nice and understanding. Thank you so much!
Absolutely love this place I had received service from this place during high school and had to return in my adult years nothing has changed same great service and smiles
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