Seaport Smiles – Specialists in Invisalign© Treatment

268 Summer St 2nd Floor, Boston, MA 02210, USA

About Seaport Smiles – Specialists in Invisalign© Treatment

4.7 / 5

from reviews

Is this your business?

    K Z
    -
    August 02, 2024

    I got Invisalign with Dr.Ella and I’m super happy with how everything turned out! I was extremely nervous and stressed, just due to having anxiety/trauma from past dental work, but Dr.Ella and her team we warm, understanding, and reassuring the whole way through. My teeth were straight from previous orthodontia but my bite was open and all kinds of funky (like a see-saw, it was crooked and not quite functional). After about a year or so of treatment, my bite is now closed and stable! It’s crazy how much more I enjoy eating and how my digestion has improved as well. And to boot, my smile looks great! Now that my teeth are settled, I am continuing treatment with Dr. Tim Osborn to improve my breathing with jaw surgery in the coming months. I whole heartedly believe that both Dr’s Osborn are extremely talented and provide the utmost quality of patient care, and I’m so grateful to have found them both!

    Max Kemper
    -
    August 07, 2024

    Dr. Ella and the entire seaport smiles team are fantastic. My smile is awesome now!! The team is there to guide you throughout every step of the journey and have excellent communication. If you are looking for Invisalign treatment, I highly recommend you pay them a visit.

    Maya Zhou
    -
    June 20, 2024

    Usually when you see a place with 4.9 stars, you think to yourself that it's too good to be true. That's not the case here. Seaport Smiles deserves every great review they've received. I was referred to Dr. Ella by my dentist when I told her I wasn't happy with my bite. I had braces when I was younger but as an irresponsible teen, basically stopped wearing my retainers (lesson learned lol) and all my teeth shifted back. From my first Invisalign consult to my most recent check-up, Dr. Ella and her team have been nothing but professional, engaged, and supportive. I still remember my first appointment; walking in feeling overwhelmed and nervous, and leaving feeling so excited to start my treatment asap! The weekly scans through the app are convenient and these last 1.5 years went by in a breeze. Most importantly, I am SO happy with my results and feel assured that I received the best care possible. Dr. Ella is truly an expert at what she does. She is extremely knowledgeable, warm, and you can tell she really listens to and cares about her patients. She would always check in with me to make sure I was happy with my progress, and I never felt rushed to finish my treatment. From the advanced technology and proven results to the friendliness of the staff, Seaport Smiles truly deserves 5 stars. If you’re looking for orthodontics in the Boston area, there is no better option. Thank you Dr. Ella for bringing confidence back into my smile! 😊 P.S. Don’t forget to wear your retainers!

    Yining Chen
    -
    July 18, 2024

    I've been a patient at Seaport Smile for nearly 4 years undergoing Invisalign treatment under the care of Dr. Ella. My experience has been mixed. Dr. Ella herself has consistently been friendly and professional, and I've valued her expertise. However, there are several reasons why I hesitate to recommend this office. Firstly, I've encountered recurring issues with the assistants responsible for handling my teeth attachments. The attachments were often poorly installed with excess glue, resulting in them looking unsightly and falling off within a week. This has been frustrating and has significantly impacted the progress of my treatment. Furthermore, I've noticed instances where the assistants appeared unwelcoming and even displayed frowns during my visits. This behavior made me feel uncomfortable and undervalued as a customer. Moreover, recently, Seaport Smile canceled the appointment reminder messages, leading me to miss a check-up appointment that I had scheduled months ago. Despite having a perfect attendance record for the past 4 years, I was charged $150. What's more concerning is that the office sent me the bill without any prior notification, which was highly disappointing and unprofessional. When I contacted them regarding this issue, the response I received was that customers should take responsibility for noticing if they did not receive a message. This lack of accountability made me feel as though I was being taken advantage of, especially since I ended up paying $150 for a 10-minute check-up appointment. In addition to these issues, I've noted that my dentist expressed hesitancy in providing comments on my Invisalign results, leaving me unsure about the output of my treatment. Overall, while Dr. Ella's professionalism is commendable, the inconsistencies with the assistants' quality of work, their demeanor, the cancellation of appointment reminders, unexpected charges, and the unsatisfactory response to my concerns have detracted significantly from my overall experience at Seaport Smile.

    D Wad
    -
    July 05, 2024

    Very instagram-worthy office, but the service seemed lacking. The front desk person was also the person doing my x-rays and the “pitch” to me for the $7k braces. The owner/orthodontist was nice, but also made side comments about how her schedule would “fall apart” so she had the assistant do most of the stuff. Poor bedside manner if anything. Also there were so many time gaps and periods of waiting for the assistant or the doctor for me to ask questions so consultation took about 2hrs. She also originally said Invisalign for treatment and left to see another patient and when I expressed concerns about my previous experience with Invisalign, she flip flopped and went right to $7k braces. Just seemed odd the way her treatment switched up so easily without much of a second thought. Gave me bad vibes. They sent me pricing right away, but they were going to send me a video of what they’d like to do to my teeth within the week and that was like a month ago and I’ve never heard a word from them since. Not even a follow up to confirm pricing or anything. It was a slow, yet rushed process and I felt like I was inconveniencing them. It wasn’t a great feeling. I won’t be working with them - as they never got back to me anyway.

    Seaport Smiles – Specialists in Invisalign© Treatment

    Our Address

    268 Summer St 2nd Floor, Boston, MA 02210, USA

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