First dentist I went to when I moved up here. I used my husband dental insurance (sun dental) and did not know there was a grace period of a year before I could use the insurance. The receptionist was giving me my owe amount and saying insurance was going to pay this amount. I have never went to a dentist and them not communicate with my insurance and get real quotes. She supposedly did and said they would cover a certain amount but nothing about the 1 year period. She instead goes ahead and gets me set up for X-rays, cleaning, and a crown. I paid my supposedly out of pocket price each time and the rest was suppose to be billed to my insurance. A month later I received a bill for the amount my insurance wouldn’t cover because I was still in the 1 year grace period. I called my insurance and they said they would have told my dental office about that when they called so I’m guessing this office thought because I was Asian that I wouldn’t know no better expecting me to pay for a portion they said insurance would cover. They took me to small claims and yes I ended up paying them but shows their character as a professional place. Never will I recommend them to anyone!!!
Dr. Hale and Tasha were accommodating to the needs of my family. They went above and beyond to make sure that not only were we comfortable but given the best service. Tasha did the sweetest thing by holding my brother's hand while Dr. Hale performed his procedure. He took his time with my brother and made him feel like he was the only patient in the building! Both Tasha and Dr. Hale are really engaging, and worth a shot if you are looking for a new place to care for you dental health!!!!
The Hale Family Dentistry office was so very kind to my son. My son Steve was involved in an accident. He was struck in the mouth, and suffered a lot of damage. He had no clue where to go and was sent to this office. The dentist was so very kind and respectful. He helped my son through a very devastating event. I am grateful for the exceptional level of care provided for my son. I wanted to also send a HUGE thank you to Tasha Stewart. You are a gem. Your attention to detail and respectful care goes beyond your job. Your skills will take you far, but your kindness will reveal the world. Thank you all for your help and continued service.
My visits here are always pleasant, which means a lot coming from someone who hated going to the dentist as a child. Dr. Hale and his staff are wonderful! I also absolutely love the ambience of the waiting room. TASHA ❤️ is an absolutely amazing dental hygienist! She is very gentle yet thorough with her cleanings. I’ll never go to another dental office, I am sold out on Hale Family Dentistry!
My first visit and I was totally put at ease. Dr. Hale did a thorough exam and explained everything in easy to understand terms. I had a great cleaning and received some good tips. Staff was warm and caring. Also very knowledgeable. The entire office has a very relaxing vibe. This is my new dentist!! Highly recommend.
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