I recently visited Coastal Cosmetic & Implant Dentistry and I can't say enough good things about my experience! From the moment I walked in, I was greeted with a warm and friendly welcome. The staff is incredibly professional and genuinely caring, making sure I was comfortable and well-informed throughout my visit.
The dental hygienist was exceptional. The state-of-the-art technology they use made my procedure smooth and painless. I particularly appreciated how they took the time to explain every step of the process and answer all my questions.
The clinic itself is clean, modern, and inviting, which made me feel at ease immediately. The attention to detail and commitment to patient care are evident in every aspect of their practice.
Shirley H.
-
April 12, 2024
Called Coastal Cosmetics today to inquire about denture procedures and expectations for my uninsured mother. I was very pleased and happy with Ashley’s time answering all of my questions. She’s very knowledgeable, helpful and so professional. I appreciated how nice she was with me.
My husband and I are both satisfied patients here since after covid lockdown. Everyone here is always cheerful and nice.
Update:
Finally completed my dental implant. Dr. Reichley was really good and treated me with care. Her assistant Ginny (sp?) was and is always very nice. She always takes good care of me on my every visit. Heidi, my hygienist, was also very nice. She took good care of me and does great with my cleaning. She even got me a blanket when I was feeling cold in their office.
Tyshell F
-
August 02, 2024
I am highly impressed with the level of efficiency and professionalism provided by Dr. Reichley and his staff. Recently I had an issue with being reimbursed from my insurance company and Nicole, and Ashley advocated for me until I received my reimbursement. The staff goes over and beyond to make sure you are comfortable each visit, and they genuinely care about their patients and retaining them. I highly recommend this office to take care of your dental needs!
Kristine Marie French
-
August 10, 2024
Unfortunately a series of issues has brought me to writing this review. And since I’ve been sent multiple emails and been asked repeatedly to write a review - well- here it is.
My first major concern is the fact that upon arrival of a scheduled appointment , I was notified of a bill from a previous appointment. 3 months earlier. And told that if I didn’t pay that day that my appointment wouldn’t take place. It was a 64 mile round trip wasted.
Now - If my insurance didn’t cover something - that should have been discussed prior to service. And if I had a bill - I should have been notified beforehand of what it was for and how much so I would be prepared. But I was treated as if their lack of preparation or communication was somehow my fault and denied my appointment.
Then, I’ve had several other appointments cancelled because I didn’t confirm when they wanted me to. This happened before they even established a policy - and again at my last appointment. With no history of no shows, and one cancellation (that I initiated only after my son was hit head on at 60 mph by a drunk driver and I was the only person available to be with him in the trauma center ) I simply don’t understand this inconvenience at all. Making my appointment IS my confirmation and between work and caring for a dying parent - I choose not to spend my minimal spare time checking emails to give reassurance that I’ll be there for an appointment I made.
Add a snarky and salty staff member by the name of Dakota and you have the perfect amount of annoyance to destroy the great work of a great dental professional and an otherwise outstanding team.
Sadly the beautiful building doesn’t compensate for the poor behaviors and controlling policy that has inconvenienced me on multiple occasions.
I remember a time where appointments were enjoyable and something I looked forward to. Especially after an almost 50k investment into my smile.
Now it seems I’ll have to change providers to one who choose to value the people who invest with them.
Sometimes growth is a good thing.
Unfortunately , in this case, the once warm offices have become cold and indifferent. Seemingly more focused on profit and pretty pictures for social media than on the people.
Jason Hann
-
July 02, 2024
Had my first visit today. WOW!! This place is modern, well-decorated, and every staff member was pleasant. The technology used for imaging is amazing making a 3D picture right on the tv in front of me. My hygienist Ashely was informative, never seemed rush, gentle, and did a great job explaining things about tooth structure, what she was looking for, and what she was doing as she did it. Dr. Sinclair received a report from Ashley, discussed a treatment plan with me, explained what he was seeing in X-rays and imaging, and performed a jaw muscle and movement assessment. He never seemed in a rush. Very happy I was referred to Coastal. So happy that I’ll be doing every 4 month cleanings rather than every 6!
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1369 Laskin Rd Ste 3A, Virginia Beach, VA 23451, USA
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I recently visited Coastal Cosmetic & Implant Dentistry and I can't say enough good things about my experience! From the moment I walked in, I was greeted with a warm and friendly welcome. The staff is incredibly professional and genuinely caring, making sure I was comfortable and well-informed throughout my visit. The dental hygienist was exceptional. The state-of-the-art technology they use made my procedure smooth and painless. I particularly appreciated how they took the time to explain every step of the process and answer all my questions. The clinic itself is clean, modern, and inviting, which made me feel at ease immediately. The attention to detail and commitment to patient care are evident in every aspect of their practice.
Called Coastal Cosmetics today to inquire about denture procedures and expectations for my uninsured mother. I was very pleased and happy with Ashley’s time answering all of my questions. She’s very knowledgeable, helpful and so professional. I appreciated how nice she was with me. My husband and I are both satisfied patients here since after covid lockdown. Everyone here is always cheerful and nice. Update: Finally completed my dental implant. Dr. Reichley was really good and treated me with care. Her assistant Ginny (sp?) was and is always very nice. She always takes good care of me on my every visit. Heidi, my hygienist, was also very nice. She took good care of me and does great with my cleaning. She even got me a blanket when I was feeling cold in their office.
I am highly impressed with the level of efficiency and professionalism provided by Dr. Reichley and his staff. Recently I had an issue with being reimbursed from my insurance company and Nicole, and Ashley advocated for me until I received my reimbursement. The staff goes over and beyond to make sure you are comfortable each visit, and they genuinely care about their patients and retaining them. I highly recommend this office to take care of your dental needs!
Unfortunately a series of issues has brought me to writing this review. And since I’ve been sent multiple emails and been asked repeatedly to write a review - well- here it is. My first major concern is the fact that upon arrival of a scheduled appointment , I was notified of a bill from a previous appointment. 3 months earlier. And told that if I didn’t pay that day that my appointment wouldn’t take place. It was a 64 mile round trip wasted. Now - If my insurance didn’t cover something - that should have been discussed prior to service. And if I had a bill - I should have been notified beforehand of what it was for and how much so I would be prepared. But I was treated as if their lack of preparation or communication was somehow my fault and denied my appointment. Then, I’ve had several other appointments cancelled because I didn’t confirm when they wanted me to. This happened before they even established a policy - and again at my last appointment. With no history of no shows, and one cancellation (that I initiated only after my son was hit head on at 60 mph by a drunk driver and I was the only person available to be with him in the trauma center ) I simply don’t understand this inconvenience at all. Making my appointment IS my confirmation and between work and caring for a dying parent - I choose not to spend my minimal spare time checking emails to give reassurance that I’ll be there for an appointment I made. Add a snarky and salty staff member by the name of Dakota and you have the perfect amount of annoyance to destroy the great work of a great dental professional and an otherwise outstanding team. Sadly the beautiful building doesn’t compensate for the poor behaviors and controlling policy that has inconvenienced me on multiple occasions. I remember a time where appointments were enjoyable and something I looked forward to. Especially after an almost 50k investment into my smile. Now it seems I’ll have to change providers to one who choose to value the people who invest with them. Sometimes growth is a good thing. Unfortunately , in this case, the once warm offices have become cold and indifferent. Seemingly more focused on profit and pretty pictures for social media than on the people.
Had my first visit today. WOW!! This place is modern, well-decorated, and every staff member was pleasant. The technology used for imaging is amazing making a 3D picture right on the tv in front of me. My hygienist Ashely was informative, never seemed rush, gentle, and did a great job explaining things about tooth structure, what she was looking for, and what she was doing as she did it. Dr. Sinclair received a report from Ashley, discussed a treatment plan with me, explained what he was seeing in X-rays and imaging, and performed a jaw muscle and movement assessment. He never seemed in a rush. Very happy I was referred to Coastal. So happy that I’ll be doing every 4 month cleanings rather than every 6!