Lane & Associates Family Dentistry – Winston Salem

108 Piccadilly Dr suite a, Winston-Salem, NC 27104, USA

About Lane & Associates Family Dentistry – Winston Salem

4.9 / 5

from reviews

    Savanna Altizer
    August 10, 2022

    This is by far the most chaotic dentist, let alone medical facility I have ever been to. I was having pain in my gum, which I figured was from a wisdom tooth. They were able to get me in quickly which I was happy about. When I got there the dental hygienist didn’t even know why I was there, as if she didn’t look at my file or someone hadn’t put that information in beforehand. They took an X-ray and confirmed it was my wisdom tooth and my gum was also infected, so the dentist prescribed antibiotics and that I get the tooth removed at their office. I went up to the front to schedule an appointment with their oral surgeon 3 weeks out and when I went to leave I realized they didn’t know my pharmacy to send in the prescription so i turned around and asked if they needed that info to get me the antibiotics. She said yes and proceeded to get a paper copy of a prescription from the back. I get to the pharmacy and realized no doctor had signed the prescription. I then had to call them and wait an hour for them to get in touch with the pharmacy and get it filled. I had a bad feeling about this place so a week later I called to confirm my appointment 2 weeks out for surgery and the receptionist informed me they were no longer doing oral surgery. I had JUST scheduled this appointment a week ago and no one called to inform me that my appointment had been canceled. I had already called off of work and had my family member call off of work to drive me home that day. She apologized that no one informed me and I asked for a referral to another office. She gave me the number to the office they were referring to which was booked out until January 2023. Without their help, I then had to call around the area to see who could get me in in a reasonable amount of time and called them back to ask for another referral. They forgot to put my date of birth and x ray in the referral. So I had to call AGAIN. This in total was a 2 hour ordeal that they should have been the ones to fix in the first place. I completely understand that unfortunate circumstances can happen, but this office is more than incompetent. I would never recommend going here for anything.

    Dawn panozzo
    August 02, 2022

    **Not sure what happened maybe the pandemic but so much has changed. My last appointment they canceled and wanted me to wait months until I had a small fit. Then they rescheduled me a week out but I was rushed through. Didn’t feel like my cleaning was complete, I know each tooth was not touched with my polish. I’ve decided to go elsewhere and there’s no concern as to what happened or why. I say good luck to you.** I am somewhat of a new patient but they have been great with me. They have kept me calm and will explain anything I ask. I had to contact the office to schedule an appointment and spoke to Kenya (sorry if I didn’t spell that correct) but she is magical, she is very pleasant to talk to and understood a tough schedule. Thank you for everything!

    G Troutman
    June 29, 2022

    Friendly and efficient. Thorough but gentle cleaning by a very pleasant hygienist. The dentist on duty checked my teeth and didn't try to push $2,000 in unnecessary work. Overall, the closest thing to an enjoyable trip to the dentist I've had in several years. My new dental home! UPDATE: After several years this remains the best dental experience in my life. GO! You won't be disappointed!

    Julie Francisco
    December 14, 2021

    Amanda and Vicki (the dental hygienists) were so wonderful. They were both very thorough but also gentle and understanding that I was anxious about being there and having a cleaning as I had some areas of sensitivity from some mild gum recession. They took the time to listen, explain things and ultimately help me get some relief by suggesting a fluoride treatment. I did notice, as she said I would, a big difference already by the next day. I won't be so afraid or wait so long next time for a cleaning. Highly recommend Lane and Associates!

    Camille Sprinkle
    May 19, 2021

    Ms. Vickie was wonderful, and she made me feel extremely comfortable. She was gentle and thorough, as well as very pleasant and professional. We had great conversation while she worked which kept me relaxed. I wasn't too fond of going to the dentist before, but I've been going to this dentist office for about 4 years, and every experience has been great! Everyone I've encountered has been soooo authentically friendly, pleasurable, personable, and professional! I can now say I enjoy my trips to the dentist!

    Lane & Associates Family Dentistry – Winston Salem

    Our Address

    108 Piccadilly Dr suite a, Winston-Salem, NC 27104, USA

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