Very unhappy with the treatment my son receives with this practice. It feels overwhelmingly big to give any kind of personalized attention. Have no idea when the last time my son had face time with a doctor. Last visit, we had to return to the office 3 times to have brackets fixed (they fell off; a wire was too long). My son says trainees are working on his mouth and the treatment is very rough. Thinking of switching to another practice altogether if possible. The support staff, notably the receptionists, are great and accommodating with appointments. Not enough to recommend the place. Stay away. PS: Two phone calls to discuss with this business went unreturned.
Absolutely exceptional service. From the moment you walk into this practice you are always greeted with a smile. Our orthodontic treatment was carefully planned and the follow care is always a breeze. They go through great lengths to deliver excellent service and to make their patients as comfortable as possible during treatment. Thank you Dr. Cass, Dr. Matt and team for taking such great care of my daughters teeth.
I recently got my braces off and I have to say I’m in love with the result. So HAPPY with my smile . The Doctor’s and team are amazing and make the process of getting braces so easy and comfortable from start to finish !
First Impression has the sweetest most professional team. They described everything they were doing to my teeth and answered all my questions thoroughly. The whole team goes the extra mile to make sure you are comfortable, and educated on what’s going on in your mouth.
Love this place! The staff is very friendly and competent, they try to work with you to accomodate your schedule when making appointments, and they explain everything that’s being done to your child. They have stuff to keep the kids motivated and they reward them with every visit. I’m very happy with the care my daughter is receiving!
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